Lakeside Software Introduces SysTrack Resolve
Help Desk diagnostic tool accesses SysTrack data
to resolve user problems faster and with fewer IT resources
Bloomfield Hills, MI ― May 1, 2012 ―
Lakeside Software, a leader in business intelligence solutions for IT professionals,
announced the release and general availability of SysTrack Resolve. SysTrack Resolve
provides first level Help Desk technicians with unprecedented insight into application
usage and resource utilization, enabling prompt resolution that gets users back to work
and technicians to their next service call.
Resolve can eliminate many service calls and address problems before users are aware
that they have a problem. Resolve continuously monitors literally hundreds of KPIs
on every user system with a DataMine agent, tracking application behavior, system
performance and changes to user system configuration. Alerted as specified thresholds
are exceeded, technicians can make the necessary adjustments to proactively correct the
Like all SysTrack products, Resolve utilizes Lakeside’s patented and massively scalable
DataMine distributed relational database architecture that aggregates user-level data
unmatched in depth and quality. All data aggregated by DataMine from any user system
is available to IT service technicians. Utilizing DataMine data, Resolve performs
heuristic differential analysis between the problem system and all user systems or
any subset to identify and learn where behavior diverges from the norm.
Resolve works with IT Help Desk ticketing solutions such as BMC Remedy, HP Service
Center and Tivoli Maximo. Resolve tracks RDP, HDX and PCoIP display protocol
behavior, modeling their impact on the user experience; Resolve uses this data,
along with application behavior, system resource analysis, integrated event and
fault tracking, automated backend-server detection and analysis and other data
to diagnose and optimize the user experience.
Resolve works on internal as well as cloud structures, and supports VDI desktops,
physical desktops, terminal servers and servers, all from a common architecture
Dan Salinas, VP of business development, Lakeside Software:
“SysTrack Resolve provides IT management with a new tool to more effectively
manage their user communities. Resolve improves end-user experience and
productivity and enables IT organizations to provide better service at a lower cost.”
Mary Jane Couldridge, global director for Workplace Services, Sales Strategy and Execution, IBM:
“IBM uses SysTrack Resolve to help diagnose performance issues in clients’
virtual infrastructure. We are constantly looking for
ways to reduce resolution times and improve user productivity while helping IT
departments maintain a high performance image. SysTrack Resolve definitely can
help with this objective.”
About Lakeside Software
Lakeside Software is a leading provider of business intelligence solutions for IT.
SysTrack solutions for User Experience Scoring, End-to-End Monitoring, Problem
Diagnostics, Power Management, VDI Assessment and Planning, and Windows 7
Migration empower IT with the knowledge to dramatically improve productivity
and reduce costs. SysTrack’s patented and massively scalable DataMine distributed
database architecture aggregates user-level data unmatched in depth and quality,
enabling SysTrack’s sophisticated reporting intelligence to deliver unprecedented
insight into application usage and resource utilization. Visit
www.lakesidesoftware.com for more information.
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Lakeside Software, SysTrack, SysTrack Resolve and SysTrack DataMine are registered
trademarks and/or trademarks of Lakeside Software, Inc. All other trademarks and
registered trademarks are the property of their respective owners.
Media Relations Contact:
Lakeside Software, Inc.
40950 Woodward Avenue
Bloomfield Hills, MI 48304