Lakeside Software Wins Best of VMworld 2013
Gold Award in Desktop Virtualization
and End-User Computing
Judges recognize uniform treatment of all end user computing platforms
Bloomfield Hills, MI ― September 4, 2013 ―
Lakeside Software, the leading provider of IT analytics and business intelligence solutions,
today announced that it has won the TechTarget Best of VMworld 2013 Gold Award in the Desktop
Virtualization and End-User Computing category. SysTrack Resolve, a new operations management
solution that accelerates desktop issue identification and resolution, was recognized at the
VMworld 2013 conference held last week in San Francisco and sponsored by VMware, Inc.
Industry expert Gabe Knuth
blogged on 8/29/13:
“The one thing that never ceases to amaze me with Lakeside Software is that they continually
find useful ways to slice up all of the data they collect.” This is the second consecutive
time and the third time in five years that Lakeside has been recognized by the Best of VMworld
Awards; SysTrack MarketPlace was a Best of VMworld 2012 Finalist in the Desktop Virtualization
category and SysTrack Image Provisioning Planner was a Best of VMworld 2009 Finalist in the
New Technology category.
The winning Lakeside technology this year, SysTrack Resolve, is an integrated SysTrack tool
that provides heightened visibility into physical and virtual user desktops to enable IT to
quickly diagnose and resolve problems, dramatically enhancing end-user experience and productivity
while significantly reducing IT personnel involvement.
SysTrack Resolve empowers first level technicians to diagnose and resolve user service issues
themselves. Resolve performs heuristic differential analysis between the problem system and
all user systems or any subset to identify and learn where behavior diverges from the norm.
Resolve continuously monitors hundreds of KPIs on every user system with a SysTrack agent,
tracking application behavior, system performance and changes to user system configuration.
When specified thresholds are exceeded, technicians can make the necessary adjustments to
proactively correct the problem. Visit
www.LakesideSoftware.com/systrack-resolve.aspx to learn more about SysTrack Resolve.
Michael Schumacher, chief executive officer, Lakeside Software:
“The TechTarget Best of VMworld Awards recognize companies that are making the
biggest impact in virtualization, and it is an honor to be a 2013 award winner.
SysTrack Resolve can make a direct impact on the end-user computing experience
and can dramatically reduce the IT costs of supporting desktop virtualization
Gabe Knuth, virtualization expert, industry luminary and editor of BrianMadden.com, TechTarget:
“With SysTrack Resolve, you can now gain insight into your physical and virtual desktops to help
find the source of problems. We also really like that Lakeside's products are Windows products, not
virtualization products. You can use Resolve for your physical desktops and laptops, RDSH servers,
VDI sessions, streamed environments, persistent and non-persistent, etc. We're big fans of viewing
all Windows desktops in a company as a common platform, and we love that Resolve works across and
unifies them all.”
About Lakeside Software
Lakeside Software is the leading provider of IT analytics and business intelligence solutions.
SysTrack solutions for user experience scoring, end-to-end monitoring, problem diagnosis, VDI
assessment, design and planning, and Windows® migration empower IT professionals with the knowledge
to dramatically improve end user experience and reduce costs. SysTrack aggregates user-level data
unmatched in depth and quality, enabling SysTrack’s sophisticated reporting intelligence to deliver
unprecedented insight into application usage and resource utilization. Visit
www.LakesideSoftware.com for more information.
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Lakeside Software® and SysTrack® are registered trademarks and/or trademarks of Lakeside Software,
Inc. in the United States and other jurisdictions. All other trademarks and registered trademarks are property
of their respective owners.