Press Release

Lakeside Software Enhances SysTrack
with PCoIP Protocol Support

Integration of controls for breakthrough display compression technology
enables superior management of VMware View™ virtual desktop deployments

Bloomfield Hills, Michigan ― August 23, 2011 ― Lakeside Software, a leader in business intelligence solutions for IT professionals, announced the release and general availability of SysTrack® v6 incorporating support for the PCoIP® protocol.

The PCoIP (“PC-over-IP®”) protocol developed by Teradici® and incorporated into VMware View™ 5 as a part of the co-development between the two companies allows all enterprise desktops, from task workers to power users, to be centrally located and managed in the data center, while providing the remote user with an exceptional user experience.

SysTrack monitors all 33 session metrics specific to PCoIP performance and supports new PCoIP management interfaces in VMware View™ 5 to track display protocol behavior. Technicians can model the protocol’s impact on the user experience and call out individual elements of a PCoIP transmission to better understand factors comprising bandwidth demand. SysTrack utilizes Lakeside’s patented and massively scalable DataMine™ distributed relational database architecture that aggregates user-level data unmatched in depth and quality.

Uniquely, SysTrack maps this comprehensive PCoIP data to application behavior, system resource analysis, integrated event and fault tracking, automated backend-server detection and analysis and other data to provide IT professionals with unprecedented insight into the dynamics of the end-user environment. With this insight, IT professionals can more effectively manage their virtualized user community, proactively diagnose and fix problems, and quantify the delivered end user experience over time and across geos and lines of business.

“Lakeside enhances the value of the PCoIP protocol to client organizations by providing a powerful tool for measuring the quality of the end-user experience and the effectiveness of the PCoIP implementation,” said Dan Cordingley, CEO of Teradici. “With deeper insight gleaned from better data, IT professionals can ensure the best virtualized user experience.”

“VMware View™ 5 delivers the best user experience on the LAN or the WAN with drastically improved PCoIP performance while reducing bandwidth by up to 75%,” said Vittorio Viarengo, vice president, End-User Computing, VMware. “By partnering with VMware, Lakeside delivers to VMware View customers greater visibility and insight into PCoIP performance to better manage their virtual desktop deployment.”

“Organizations utilizing VMware View™ and the PCoIP protocol can now use SysTrack to more effectively manage their virtualized user communities,” said Brinton Baker, Vice President of Marketing, Lakeside Software. “PCoIP support in SysTrack improves the end-user experience and productivity and enables IT organizations to provide better service at a lower cost.”

About Lakeside Software

Lakeside Software is the leading provider of business intelligence solutions for IT professionals. The SysTrack data platform includes solutions for User Experience Scoring, End-to-End Monitoring, Problem Diagnostics, VDI Assessment & Planning and Power Management that empower IT with the actionable information to dramatically improve productivity and reduce costs. The patented DataMine distributed relational database architecture aggregates user-level data unmatched in depth and quality, enabling SysTrack’s sophisticated reporting intelligence to deliver unprecedented insight into application usage and resource utilization.

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Lakeside Software, SysTrack, Resolve and DataMine are registered trademarks and/or trademarks of Lakeside Software, Inc. in the United States and other jurisdictions. PCoIP and PC-over-IP are registered trademarks of Teradici Corporation in the United States and/or other countries. VMware and VMware View are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. The use of the word “partner” or “partnership” does not imply a legal partnership relationship between VMware and any other company.