Lakeside Software Introduces Ask SysTrack,
a Workspace Analytics Insight Engine
powered by IBM Watson
Interactive visibility, analytics, and insights into all facets of
end user computing through natural-language queries
Bloomfield Hills, MI ― August 29, 2016 ―
Lakeside Software, provider of the leading workspace analytics solution, today announced
general availability of Ask SysTrack, the first workspace analytics insight engine. The
Ask SysTrack workspace analytics insight engine applies relevancy methods to describe,
discover, organize and analyze data to allow for information to be delivered interactively
and in the context of the user at timely business moments.
“A critical component to defending and justifying IT business value is the ability
to estimate, compare, contrast and determine the drivers for IT benchmarks — in other words,
answer questions about IT,” said Mike Schumacher, CEO, Lakeside Software, Inc.
“As we enter our 20th year of business, our mission remains simple: enabling IT to
support end users effectively. Ask SysTrack is the latest example of our commitment to
continuous innovation in the pursuit of making IT more responsive, agile, and productive.”
Ask SysTrack is designed to quickly and correctly answer the hardest questions in IT. The
insight engine leverages IBM Watson cognitive services to help organizations quickly and
intuitively access workspace analytics answers and insights essential for delivering superior
end user productivity. Ask SysTrack understands users’ natural language questions and provides
instant contextually relevant answers. Customers who aren’t sure what information they can
access and how to access it will find the Ask SysTrack natural language interface particularly
- Simply Ask: Just as consumer search applications offer discovery of information without conscious query on behalf of the user, Ask SysTrack creates value for IT business users through a familiar means of proactive search, without having to learn a new interface.
- Bridge The Gap Between Business and IT: Ask SysTrack brings SysTrack’s rich workplace data and telemetry into easily accessed meaningful analytics and insights. With SysTrack, Lakeside Software bridges the gap between IT and the business. SysTrack is the fundamental analytical platform for IT.
Upon entering a natural language question such as “which applications are crashing on
the most systems?”, SysTrack will provide related topics that can instantly take users
to the relevant data within the SysTrack workspace analytics platform: in this case, not
merely a list of application faults that impact the most systems, but also the reasons for
the respective faults, as well as insights on their impact on user experience. Ask SysTrack
can also answer application-specific natural language questions such as “how much disk
space does Outlook use?” and automatically link users to related datasets and dashboards
Other questions typically asked of SysTrack might include:
- What is our company’s user experience trend?
- What applications are being used most often?
- What software packages use the least RAM memory?
- What software packages could benefit from graphics acceleration?
- Which users are consuming the most bandwidth?
“By combining IBM Watson cognitive services with SysTrack workspace analytics, the
Ask SysTrack insight engine puts IT insights at the fingertips of business users exactly
when they need them. The more IT data that organizations collect, the harder it is to find
the data they need. Just as consumer search engines enable easy discovery of information,
so IT departments and workspace service providers must also create value for business users
through a similar means of natural language and contextual search,” said Piero Chiodo,
Vice President, Client Care Services, GTS Mobility Services, IBM.
to learn more about SysTrack cognitive technology that simplifies and speeds access to SysTrack data and insights.
About IBM Watson
In January 2014, the Watson Group announced that to advance new cognitive computing capabilities,
IBM was investing $100 million to spur innovation for entrepreneurial organizations — ranging from
start-ups and VC-backed companies to established players — who, like Lakeside Software, are
collectively bringing forward a new generation of apps and solutions infused with Watson’s
cognitive computing capabilities.
For more information on IBM Watson, visit ibm.com/watson and ibm.com/press/watson.
About Lakeside Software
Lakeside Software provides IT organizations worldwide with tools for desktop
transformation, asset optimization, security, incident resolution, and continuous
assessment. SysTrack end user analytics enable IT to continuously understand
the state and optimize the performance of EUC environments, both physical and
virtual. SysTrack empowers IT to maximize visibility, minimize costs, automate
support, and make evidence-based decisions.
For more information about Lakeside Software, visit www.LakesideSoftware.com.
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Lakeside Software and SysTrack are registered trademarks and/or trademarks of
Lakeside Software, Inc. in the United States and other jurisdictions. All other
trademarks and registered trademarks are property of their respective owners.