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Position Posting




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Position Title

Technical Support Engineer II / III

Location

40950 Woodward Avenue, Bloomfield Hills, Michigan

Overview

This is an excellent opportunity to join an exciting software company that is rapidly growing. Lakeside Software is looking for talented individuals to join our internal technical support team as senior Technical Support Engineers and help us provide exceptional service to our growing customer base, from Fortune 500 clients to government organizations.

  • Position is based out of our Bloomfield Hills, Michigan global headquarters
    • 9:00am – 6:00pm EST
  • Compensation is scaled based on experience and education level
  • All positions are direct hire salary positions (not contract)
  • No relocation assistance provided

Job Requirements

Potential candidates must have a technical background and excellent customer facing skills. Candidates must have exceptional troubleshooting skills such as deciphering technical software output logs, installation logs, database investigation, windows troubleshooting and networking. Position responsibilities include answering technical support calls, troubleshooting, bug reporting, testing newly developed software and customizing software tools based on client needs.

Required Skills and Experience

  • 5+ years in IT administration
  • Network infrastructure experience (e.g. switches, routers, firewalls)
  • Software application installation, testing, architecture
  • Knowledge of DNS, DHCP, AD, Group Policy
  • Experience with Citrix or VMware administration
  • Database experience (Microsoft SQL Server)
  • Experience in large scale (500+ users/devices) IT Datacenter Support
  • System hardware troubleshooting experience

Additional Desired Skills and Experience

  • Degree in Computer Science or similar
  • Experience with Hyper-V or other virtualization platform
  • Programming / Scripting (Powershell, VBScript)
  • MCSE/MCP experience
  • Experience with Microsoft Dynamics CRM, VSTFS

Personal Attributes

  • Act with integrity
  • Articulate
  • Active listener
  • Attention to detail
  • Team player
  • Persuasiveness
  • Problem solving

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