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Position Posting




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Position Title

Technical Support Engineer I / II

Location

40950 Woodward Avenue, Bloomfield Hills, Michigan

Overview

This is an excellent opportunity to join an exciting software company that is rapidly growing. Lakeside Software is looking for talented individuals to join our internal technical support team as Technical Support Engineers and help us provide exceptional service to our growing customer base, from Fortune 500 clients to government organizations.

  • Positions are based out of Bloomfield Hills, Michigan
  • No travel required, work entirely in primary office
  • Pay is scaled based on experience and education level
  • All open positions are direct hire salary position (not contract)
  • Shift Hours:
    • 11:00am – 8:00pm EST

Job Requirements

Potential candidates must have a technical background and excellent customer facing skills. Candidates must have exceptional troubleshooting skills such as deciphering technical software output logs, installation logs, database investigation, windows troubleshooting and networking. Position responsibilities include answering technical support calls, troubleshooting, bug reporting, testing newly developed software and customizing software tools based on client needs. Qualified Candidates will be assisting and interacting daily with other system administrators in troubleshooting and assisting in general use of software.

Required skills and experience

  • 3+ years in IT administration
  • General network troubleshooting
  • Software Application Engineering (Usage, testing, architecture)
  • Knowledge of client side DNS, DHCP
  • Strong Problem solving skills
  • Strong technical communication skills

Additional desired experience

  • Database Experience (Microsoft SQL Server)
  • SQL query authoring experience
  • Knowledge of Citrix
  • Knowledge of VMware
  • Experience in large scale (500+ users/devices) IT Datacenter Support
  • Programming/Data Structures (Powershell, VBScript)
  • Software installation
  • System hardware troubleshooting
  • Network infrastructure (Switches, Routers, Firewalls)
  • MCSE/MCP/CCA/VCP
  • Degree in Computer Science or similar
  • Experience with Microsoft Dynamics, VSTFS
  • Active Directory / Group Policy

Personal Attributes

  • Act with integrity
  • Articulate
  • Active listener
  • Attention to detail
  • Team player
  • Persuasiveness
  • Problem solving

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