Technical Account Manager

Position Title

Technical Account Manager


40950 Woodward Avenue, Bloomfield Hills, Michigan 48304


This is an excellent opportunity to join an exciting software company that is rapidly growing. Lakeside Software is looking for talented individuals to join our technical account management team and help us provide exceptional service to our growing customer base, from Fortune 500 clients to government organizations.

Position Description

You will join a dedicated team of technical account managers. With a primary focus on a select group of named accounts you will be responsible for providing technical customer management, assistance and use-case generation around the Lakeside SysTrack product suite. As part of that team, you will work directly with our customers and partners to resolve issues, develop and maintain excellent customer relationships.

You will be the single point of contact between customer teams and Lakeside where you will have the opportunity to be a part of the SysTrack product development process using customer focused use-case data analytics. You will be an advocate of SysTrack within these high profile customers while finding innovative use-cases for new customers by contributing technical use-case whitepapers to Lakeside Software’s library of published technical material. You will also be an advocate for your assigned customer accounts within Lakeside, representing the needs of these high-value customers to various departments and functions within our organization.

Depending upon your location some travel may be required.

Knowledge, Skills and Abilities

  • BA/BS Degree (or equivalent experience) with at least 2 to 3 years of work experience
  • Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer service at all times
  • Excellent written/verbal communication, organization, presentation, and project management skills
  • Technical documentation and presentation experience required
  • Experience designing and delivering solutions to large enterprises (Fortune 500, FTSE 100 etc.)
  • Ability to conduct meetings, document actions and follow up with all parties involved
  • Ability to troubleshoot & analyze software
  • Willingness to learn and adapt in a fast paced environment
  • Ability to work individually and within a highly collaborative team setting
  • Previous experience with enterprise level top-tier technical support preferred
  • Previous experience of the software sales market is a plus

Technical Skills and Knowledge

  • Professional certifications in technology like Microsoft, VMware and Citrix such as MCP, MCSE, VCP, CCA or CCEA a plus
  • Understanding of relational databases, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
  • Knowledge of Virtual Desktop Infrastructure initiatives and underlying technology
  • Understanding of networking, virtualization, and terminal server technology

Personal Attributes

  • Act with integrity
  • Articulate
  • Active listener
  • Attention to detail
  • Team player
  • Persuasive
  • Problem solving


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