Technical Account Manager

Position Title

Technical Account Manager


New York, New Jersey area


This is an excellent opportunity to join an exciting software company that is rapidly growing. Lakeside Software is looking for talented individuals to join our technical account management team and help us provide exceptional service to our growing customer base, from Fortune 500 clients to government organizations.

Position Description

The position will be located in the New York area and be primarily focused on Financial Services industry clients. You will be responsible for providing technical customer support, problem resolution assistance and use-case generation around the Lakeside SysTrack product suite. You will work directly with our customers to resolve issues and develop and maintain excellent customer relationships. This position may require extended time on site at a customer facility. This position will be the frontline technical SME for SysTrack to the customer. A deep technical ability is required.

You will be the single point of contact between customer teams and Lakeside where you will have the opportunity to be a part of the SysTrack product development process using customer focused use-case data analytics. You will be an advocate of SysTrack within these high profile customers while finding innovative use-cases for new customers by contributing technical use-case whitepapers to Lakeside Software’s library of published technical material. You will also be an advocate for your assigned customer accounts within Lakeside, representing the needs of these high-value customers to various departments and functions within our organization.

Knowledge, Skills and Abilities

  • BA/BS Degree (or equivalent experience) with at least 2 to 3 years of work experience
  • Ability to troubleshoot and resolve issues with a data intensive application suite running in front of a SQL backend
  • Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer service at all times
  • Excellent written/verbal communication, organization, presentation, and project management skills
  • Technical documentation and presentation experience required
  • Experience designing and delivering solutions to large enterprises (Fortune 500, FTSE 100 etc.)
  • Ability to conduct meetings, document actions and follow up with all parties involved
  • Ability to troubleshoot & analyze software
  • Willingness to learn and adapt in a fast paced environment
  • Ability to work individually and within a highly collaborative team setting
  • Previous experience with enterprise level top-tier technical support preferred
  • Previous experience of the software sales market is a plus
  • Prior SysTrack knowledge or experience is a plus

Technical Skills and Knowledge

  • Professional certifications in technology like Microsoft, VMware and Citrix such as MCP, MCSE, VCP, CCA or CCEA is a plus but not required
  • Ability to learn new complex tools, methods and processes quickly to become a subject matter expert
  • Understanding of relational databases, SQL query language and scripting, Microsoft SQL Server, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services)
  • Knowledge of Virtual Desktop Infrastructure initiatives and underlying technology is a plus but not required
  • Understanding of networking, virtualization, and terminal server technology is a plus but not required

Personal Attributes

  • Act with integrity
  • Articulate
  • Active listener
  • Attention to detail
  • Team player
  • Persuasive
  • Problem solving


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