Proactive Enterprise Alarm Management
With a large user base experiencing a broad set of performance issues, IT Executives
face the difficult task of figuring out which issues to work on resolving first. They need the
ability to quickly measure and understand how each issue is impacting their environment,
and to rank these issues for prioritized remediation.
SysTrack Operations provides broad visibility into the health of your end-user computing
environment, with prioritized alerting for prompt issue remediation and enhanced end-user experience.
Configurable Real-Time Alerts
Leveraging the SysTrack monitoring capability and out-of-the-box instrumentation, SysTrack
Operations presents state and event driven alarms across the enterprise. Hundreds of system,
disk and network alarm objects are pre-defined and instrumented with alarm thresholds as well
as events such as application faults, change alarming and event log objects. Alarms are
summarized and grouped and can be sorted by class, type, severity, number of incidents or
by number of systems effected. You can group alarms by site, OS type, hardware platform, or
any logical grouping of your choice.
Prioritization for Focus on Important Problems
This kind of health and stability information allows you to focus and
purpose your IT Support organization’s efforts on resolving the problems that have the most
impact. SysTrack Operations often uncovers problems that have gone underreported and may
not show up in Trouble Ticket Reporting.
Customers utilize SysTrack Operations to identify and prioritize problems and the outcome
is more efficient use of resources and over time fewer problems across the enterprise.
This indirectly reduces the number of Helpdesk calls by eliminating problems proactively
before they spread.
End User Computing Success Platform