End User Experience Visualization
Without an objective view into how well the endpoints
in the computing environment are performing, critical information necessary to optimize
that environment and drive costs down has been unavailable.
The SysTrack Visualizers introduce a quality measurement system
that is purpose-built for the desktop world, with systematic support for massive scale,
mobility and actionability of data. SysTrack puts CIOs, administrators and help desk
technicians on the same page by providing a uniform system that promotes role-appropriate
views on a common data mine. Finally, SysTrack reports desktop quality in a metric that
is directly relatable to business productivity and costing.
Together, the SysTrack Visualizers allow
organizations to proactively manage the environment, anticipating user problems and
eliminating them before they occur. This increases IT performance and lowers the costs of
dealing with problems reactively.
- The SysTrack Enterprise Visualizer provides a CIO perspective, delivering a real time, C-level picture of
what’s happening within key organizational groups and across the entire desktop landscape
- The SysTrack Site Visualizer provides an IT Manager
perspective of specific systems and users, providing more in-depth problem diagnostics
- The SysTrack Data Center Visualizer presents metrics
relevant to the various servers in an organization and allows the analysis of capacity,
usage, and performance
- The SysTrack Security Visualizer provides reports
to assist in identifying areas of potential security risk including details of application
configurations and inventory, hardware and system configurations, and installed software packages
Measuring the End-User Experience
The SysTrack Visualizers are the only desktop management solutions to objectively measure
and report on the quality of the end user experience. Leveraging a data mine that assesses
resource demands (e.g. CPU, memory, storage, network), application and system reliability and
performance, latency to client and backend servers, system events and other criteria,
the SysTrack Visualizers measure the extent to which the user’s productivity is impacted in terms that
relate directly to business cost.
Using these real measurements, SysTrack Visualizers deliver a quality scoring system that objectively
reports the user experience. By comparing scores against established SLAs, SysTrack
Visualizers rate this user experience, thereby providing reporting and trending. Reports at user, desktop,
group, line of business site and enterprise scale are available. Reports transcend the
delivery mechanism, supporting both virtual and physical environments, facilitating comparative
analysis. For virtualized desktops, both persistent and non-persistent desktops are supported.
Mobile Device Support
Today’s IT environment is managed by a highly mobile workforce with a range of delivery devices.
The SysTrack Visualizers are similarly available on many device form factors and is fully
“You kids have it so easy now! Lakeside SysTrack Community and Security Visualizer almost make me want to be a full-time admin again.”
Gabe Knuth, editor
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