End User Experience Visualization
Having an objective view into how well the endpoints in the computing environment are performing is critical to optimize the end user experience and reduce operational costs.
SysTrack Visualizer introduces a quality measurement system
that is purpose-built for the desktop world, with systematic support for massive scale,
mobility and actionability of data. SysTrack puts CIOs, administrators and help desk
technicians on the same page by providing a uniform system that promotes role-appropriate
views on a common data mine. Finally, SysTrack reports desktop quality in a metric that
is directly relatable to business productivity and costing.
SysTrack Visualizer is a collection of modules designed to objectively answer enterprise IT questions from different audiences and perspectives.
Together, the SysTrack Visualizer modules allow
organizations to proactively manage the environment, anticipating user problems and
eliminating them before they occur. This increases IT performance and lowers the costs of
dealing with problems reactively.
- The Desktop module provides an IT Manager
perspective of specific systems and users within key organizational groups, providing in-depth problem diagnostics.
- The Enterprise module provides a higher-level, CIO perspective, delivering a summarized picture of
what’s happening across the entire desktop landscape.
- The Server module presents metrics
relevant to the various servers in an organization and allows the analysis of capacity,
usage, and performance.
- The Risk module provides reports
to assist in identifying areas of potential security risk including details of application
configurations and inventory, hardware and system configurations, and installed software packages.
- The Virtual Infrastructure module provides information about how virtual hosts are performing.
Key data points are provided to analyze host usage and understand which hosts are over/under utilized within the organization.
- The Persona module provides abstract models of applications and resources according to user types, or personas.
These models are based on actual work patterns, behaviors and tools observed in the environment.
Measuring the End-User Experience
SysTrack Visualizer is the only desktop management solution to objectively measure
and report on the quality of the end user experience. Leveraging a data mine that assesses
resource demands (e.g. CPU, memory, storage, network), application and system reliability and
performance, latency to client and backend servers, system events and other criteria,
SysTrack Visualizer measures the extent to which the user’s productivity is impacted in terms that
relate directly to business cost.
Using these real measurements, SysTrack Visualizer delivers a quality scoring system that objectively
reports the user experience. By comparing scores against established SLAs, SysTrack
Visualizer rates this user experience, thereby providing reporting and trending. Reports at user, desktop,
group, line of business site and enterprise scale are available. Reports transcend the
delivery mechanism, supporting both virtual and physical environments, facilitating comparative
analysis. For virtualized desktops, both persistent and non-persistent desktops are supported.
Mobile Device Support
Today’s IT environment is managed by a highly mobile workforce with a range of delivery devices.
SysTrack Visualizer is available on many device form factors and is fully
“You kids have it so easy now! Lakeside SysTrack Community and Security Visualizer almost make me want to be a full-time admin again.”
Gabe Knuth, editor
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