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SYSTRACK VISUALIZERS
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A significant challenge in desktop management is that there is very little proactive performance data that
is tracked and maintained, much less acted upon. The result is that end users are often
the first to report and complain about problems. Problems in the desktop are rarely
systematically solved, because the root cause is never determined. The result is lower end
user productivity and satisfaction, and higher than necessary IT management costs.
This problem is bad enough in the physical world,
when the end user desktop is virtualized, the potential problems multiply. Virtualization
introduces storage, memory, servers to the operation of the end user environment. Those
resources need to be managed and planned to ensure that the end user has the resources
to execute their applications. There are no products that provide the ability to monitor,
measure and do root cause analysis across both physical and virtual environments.
The SysTrack Visualizers solve these problems by providing a proactive in-depth view of the
end user environment from the CIO to desktop engineering to the help desk. Through the
patented data collection infrastructure, the SysTrack Visualizers are able to gather all of the important
data and condense it into information delivered through intuitive portals.
SysTrack Enterprise Visualizer and SysTrack Site Visualizer provide an enterprise
view with drill-down to the individual user, system and application level. In addition to end
user experience reporting, data sets for software packages, applications, system performance,
security, people, latency, power, storage, application virtualization, fault management and
others are available.
- The SysTrack Enterprise Visualizer provides a CIO perspective, delivering a real time, C-level picture of
what’s happening within key organizational groups and across the entire desktop landscape
- The SysTrack Site Visualizer provides an IT Manager
perspective of specific systems and users, providing more in-depth problem diagnostics
Together, the SysTrack Visualizers allow
organizations to proactively manage the environment, anticipating user problems and
eliminating them before they occur. This increases IT performance and lowers the costs of
dealing with problems reactively.
The SysTrack Visualizers are the only desktop management solutions to objectively measure
and report on the quality of the end user experience. Leveraging a data mine that assesses
resource demands (e.g. CPU, memory, storage, network), application and system reliability and
performance, latency to client and backend servers, system events and other criteria,
the SysTrack Visualizers measure the extent to which the user’s productivity is impacted in terms that
relate directly to business cost.
User these real measurements, SysTrack Visualizers deliver a quality scoring system that objectively
reports the user experience. By comparing scores against established SLAs, SysTrack
Visualizers rate this user experience, thereby providing reporting and trending. Reports at user, desktop,
group, line of business site and enterprise scale are available. Reports transcend the
delivery mechanism, supporting both virtual and physical environments, facilitating comparative
analysis. For virtualized desktops, both persistent and non-persistent desktops are supported.
Today’s IT environment is managed by a highly mobile workforce with a range of delivery devices.
The SysTrack Visualizers are similarly available on many device form factors and is fully
touch-screen enabled.
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