SysTrack Use Case: Troubleshooting Application Faults
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SysTrack Use Case: Troubleshooting Application Faults

Troubleshooting IT issues can be an extensive and strenuous process. If you’re administering a large environment the process can quickly become overwhelming. You might start by asking all kinds of questions – is it an isolated issue? How long has this been going on? How is this impacting the users? Are users affected who may…

Introducing the Citrix Session Reporting Kit
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Introducing the Citrix Session Reporting Kit

SysTrack Kits – Integration and Custom Reporting One of the most exciting features of our latest version of SysTrack (7.2) is the new Kits program. This provides use case specific reports and dashboards to cover a broad set of different operational and analytical needs for a wide set of different environments. This month we’re pleased…

IT Assessments and Flying Airplanes
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IT Assessments and Flying Airplanes

What do these two topics have in common? More than you might think… I spent the majority of my career in professional services and product management in the software industry. Every product lifecycle follows the established pattern of “Assess, Design, Deploy, and Manage” or something along those lines. The focus is often brought on the…

Co-create Innovation Opportunities

Customers today want to be actively involved in value creation with their vendor partners. The key to joint value creation is having a platform around which customer and partner resources can identify and jointly create innovation opportunities. What is Co-Creation? In their book The Co-Creation Paradigm Venkat Ramaswamy and Kerimcan Ozcan provide numerous case studies…