Today, we are excited to announce the release of SysTrack 9.0.8, which introduces more ways for customers to proactively resolve incidents before they disrupt productivity through automated fixes and next-gen IT self-service. During a time when deskside support is nonexistent...
With the help of technologies like virtual desktop infrastructure (VDI) , SaaS apps , and VPNs , employees have managed to keep business moving while acclimating to remote work. But as the conversation shifts from business continuity to knock-on effects...
The movement of millions of employees worldwide from offices to homes has accelerated the need for visibility into end-user experience. But companies shouldn’t stop there. Tying DEM to business outcomes will help you measure ultimate IT success.
As organizations navigate towards a new normal, the safety and necessity of full-time office work is under examination. In its place, the concept of a hybrid remote work model is gaining popularity where employees will split working hours between the...
While Office 365’s SaaS model is the key to its collaboration and flexibility benefits, relying on third-party infrastructure can make Office 365 troubleshooting tricky for IT admins. In addition to figuring out what exactly is going wrong, it’s hard to...
With thousands of people now working from home for the first time due to the coronavirus, many IT teams are under immense pressure to keep the business running. Here's how remote work performance monitoring can help.
Technology is advancing all around us in ways that will influence how we live and work in the near future. As digital leaders, IT professionals know the importance of staying aware of these changes and driving strategic innovation. To help...
Sizing VDI is a balancing act between end-user experience and infrastructure costs. Further complicating the task is the fact that software and user needs evolve over time, typically in ways that demand more resources and a higher quality experience. To...
If you want to increase the likelihood that employees feel valued by your organization, passionate about their jobs, and productive at work, it’s time to evaluate their technology. Study after study has shown the link between the quality and performance...
Nearly 70% of workers globally work remotely at least once a month, according to a “2019 State of Remote Work” report from Owl Labs. While the remote workers surveyed reported feeling happier and more productive in their jobs, the study...
Last month, Microsoft announced the general availability of Windows Virtual Desktop (WVD), their DaaS offering that enables organizations to run Windows 10 and Windows 7 virtual desktops on Azure. With Microsoft Ignite around the corner, I spoke with Ben Murphy,...
The September KB4515384 cumulative update to Windows 10 1903 is the latest patch to make headlines for introducing showstopping bugs. It’s updates like this one that have some desktop admins nostalgic for the days before Windows as a service (WaaS)...
