There's a tendency for some of us in IT to focus solely on the technical side of our roles while discounting (or outright disparaging) the human side. But end-user happiness is definitely something IT should take into account when doing digital transformation project process. Here are three steps that can help.
There are a lot of acronyms floating around the average support desk, but one that really matters to both you and your end users is MTTR. However not everyone understands just what it means and, more importantly, how to keep it as short as possible.
The evergreen IT model is supposed to make upgrades less painful for IT while providing a more modern experience for end users, but many IT teams are still wary of how this change will affect their processes. With many organisations...
