Too often in IT, we find ourselves faced with problems that seem intractable but are really a result of not having the right tools for the job. To help you avoid the same pitfalls, I’m sharing three ways I would’ve utilised Lakeside's Digital Experience Cloud to better manage the service desk.
The thing with Lakeside’s Digital Experience Cloud, powered by SysTrack, and its unquenchable thirst for data is that it collects metrics on what could be millions of dollars of savings out of the box. In many cases, this data is just sitting there, untapped. Here's how to leverage it to reduce software licensing costs.
With the uptake of more advanced AIOps tools — enabling greater detection, prediction, and automated remediation — IT is more and more likely to fade into the background. But support won't suffer as long as there are innovative engagements.