As remote work surged in 2020, so did interest in using end-user experience management solutions to support digital employee experience (DEX) outside of the office. Now, with rising concerns around employee engagement and burnout, the conversation around measuring and managing...
It’s pretty clear that organizations and their IT strategies have been put to the test lately. But accelerated cloud adoption for remote work just underscores the value of a solid cloud-first approach — especially with digital experience management.
If there was any piece of workplace technology needed now more than ever, it would have to be digital experience monitoring. But what is it exactly? Why is it important? And how does it work? Find answers and insights in this complete guide.
Seems like forever ago that we anticipated which end-user computing trends would be the ones to watch in 2020. And as this year begins, we can’t help but wonder: What will be the biggest IT trends to look for in 2021?
Exactly one year ago, I was creating field support solutions for organizations across the globe and it troubled me to see so much money spent on inefficient dispatch visits for in-person support resolutions. There had to be a better approach.
There's no disputing that 2020 was the Year of Remote Work, but now it's time to focus on the next defining shift in IT. Here are a few highlights from Lakeside's recent webinar, "IT's Time: Making 2021 the Year of Employee Experience."
Today, we are excited to announce the release of SysTrack 9.0.8, which introduces more ways for customers to proactively resolve incidents before they disrupt productivity through automated fixes and next-gen IT self-service. During a time when deskside support is nonexistent...
With the help of technologies like virtual desktop infrastructure (VDI) , SaaS apps , and VPNs , employees have managed to keep business moving while acclimating to remote work. But as the conversation shifts from business continuity to knock-on effects...
The movement of millions of employees worldwide from offices to homes has accelerated the need for visibility into end-user experience. But companies shouldn’t stop there. Tying DEM to business outcomes will help you measure ultimate IT success.
The prospect of moving hundreds, or even thousands, of users to a virtual environment can be daunting, complicated, and expensive. But with the right data, you can clear a path toward a successful migration to Windows Virtual Desktop on Azure.
Organisations invest both time and money into providing their users with the best tools to do their jobs. What happens, then, when outdated or insufficient workplace technology causes more problems than it solves? Productivity isn’t the only thing that suffers.
As organizations navigate towards a new normal, the safety and necessity of full-time office work is under examination. In its place, the concept of a hybrid remote work model is gaining popularity where employees will split working hours between the...
