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Optimizing the IT Service Desk
By Linda Tsao
As a former university IT employee, I've interacted with a lot of users with problems (and emotions) of varying difficulties. Excited parents would set up their brand-new tablets only to forget the password minutes later. Confused professors hauled in their...
August 4, 2017
Explaining and Expanding the SLA Conversation
By Richard Murphy
Service Level Agreements (SLAs) come in many forms and descriptions in life, promising a basic level of acceptable experience. Typically, SLAs have some measurable component, i.e. a metric or performance indicator. Take, for example, the minimum speed limit for interstates...
July 21, 2017
Foundations of Success: Digital Experience Monitoring
By Ben Murphy
We’ve all seen the rapid evolution of the workplace; the introduction of personal consumer devices, the massive explosion of SaaS providers, and the gradual blurring of the lines of responsibility for IT have introduced new complications to a role that...
July 7, 2017
The Quantified User: Redefining How to Measure IT Success
By Patricia Diaz
In 1989, the blockbuster hit Back to the Future took the world by a storm with wild technology predictions. Now, we know the film might have missed the mark on flying cars and power clothes, but many of its predictions...
June 30, 2017
We Know You Don't WannaCry
By Tal Klein
By now you likely know that WannaCry is a malicious widely distributed ransomware variant that is wreaking havoc over enterprise IT. The most important thing to know is that Microsoft has issued patches for nearly every flavor of the Windows...
May 16, 2017
Software Asset Optimization with SysTrack
By Linda Tsao
Workplace analytics encompasses a vast amount of end user computing related information collected from a variety of sources, and a vital component of the topic is the observation of software assets. Obviously, a broad topic, we’ve chosen to break that...
March 24, 2017
Digital Experience Management and Event Correlation with SysTrack
By Linda Tsao
SysTrack provides the ability to score an environment's end user experience using digital experience management metrics. The resulting end user experience score provides a clear view of the end user's experience in that environment and is composed by a series...
March 22, 2017
Director Integration for Ask SysTrack
By Ben Murphy
One of the unintuitive results of the progression of technology is the massive proliferation of different sources for different pieces of information that are critical to managing an environment. There are just so many tools that provide a depth of...
January 9, 2017
Answering GPU Questions with SysTrack
By Ben Murphy
Ask SysTrack has become one of the most popular topics we’ve ever discussed in the industry, and our top question is always what we’re adding next. The benefits of using our Natural Language Processing (NLP) tool for common IT questions...
January 6, 2017
Introducing Ask SysTrack for AirWatch
By Zach Ruch
At Lakeside Software our goal has long been to make insightful, high impact analytics readily available to help answer questions and enable better decision making in IT. In August we took a major step forward in data accessibility with the...
October 17, 2016
Have a Question? Ask SysTrack
By Ben Murphy
The overarching theme of all the content we've created here has been trying make it easier to find interesting data and allow organizations to engage in intuitive information seeking behavior. If there's anything the outgrowth of chat based interfaces has...
August 29, 2016
Introducing the NVIDIA Graphics Assessment
By Ben Murphy
When NVIDIA first announced their groundbreaking approach to introducing accelerated graphics to virtualization they began bridging one of the last gaps in making sure that users get the best possible experience with virtual desktops and applications. Building on their success...
August 24, 2016

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