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Optimizing the IT Service Desk
August 4, 2017 by Linda Tsao
As a former university IT employee, I've interacted with a lot of users with problems (and emotions) of varying difficulties...
Explaining and Expanding the SLA Conversation
July 21, 2017 by Richard Murphy
Service Level Agreements (SLAs) come in many forms and descriptions in life, promising a basic level of acceptable experience. Typically,...
Foundations of Success: Digital Experience Monitoring
July 7, 2017 by Ben Murphy
We’ve all seen the rapid evolution of the workplace; the introduction of personal consumer devices, the massive explosion of SaaS...
The Quantified User: Redefining How to Measure IT Success
June 30, 2017 by Patricia Diaz
In 1989, the blockbuster hit Back to the Future took the world by a storm with wild technology predictions. Now,...
We Know You Don't WannaCry
May 16, 2017 by Tal Klein
By now you likely know that WannaCry is a malicious widely distributed ransomware variant that is wreaking havoc over enterprise...
Software Asset Optimization with SysTrack
March 24, 2017 by Linda Tsao
Workplace analytics encompasses a vast amount of end user computing related information collected from a variety of sources, and a...
Digital Experience Management and Event Correlation with SysTrack
March 22, 2017 by Linda Tsao
SysTrack provides the ability to score an environment's end user experience using digital experience management metrics. The resulting end user...
Director Integration for Ask SysTrack
January 9, 2017 by Ben Murphy
One of the unintuitive results of the progression of technology is the massive proliferation of different sources for different pieces...
Answering GPU Questions with SysTrack
January 6, 2017 by Ben Murphy
Ask SysTrack has become one of the most popular topics we’ve ever discussed in the industry, and our top question...
Introducing Ask SysTrack for AirWatch
October 17, 2016 by Zach Ruch
At Lakeside Software our goal has long been to make insightful, high impact analytics readily available to help answer questions...
Have a Question? Ask SysTrack
August 29, 2016 by Ben Murphy
The overarching theme of all the content we've created here has been trying make it easier to find interesting data...
Introducing the NVIDIA Graphics Assessment
August 24, 2016 by Ben Murphy
When NVIDIA first announced their groundbreaking approach to introducing accelerated graphics to virtualization they began bridging one of the last...

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