Publishing | Proactive IT, XLA Management

In order to provide customers with the best digital experiences and support, LexisNexis — global provider of legal, regulatory and business information and analytics — needed complete visibility across the digital environment and to expand beyond traditional service level agreements (SLAs) to truly understand what impacts customers.

Here’s how Lakeside Software’s Digital Experience Cloud, powered by SysTrack, provided the visibility needed to predict and even prevent technical issues for LexisNexis customers, as well as help the company create experience level agreements (XLAs).