How Florida Blue expanded IT visibility

When health insurance provider Florida Blue, the Blue Cross and Blue Shield of Florida, shifted to a remote work model, expanded IT visibility became critical for better service operations. Senior IT Manager William Smierciak and his team found that with the help of Lakeside Software’s Digital Experience Cloud, they could explore the entire digital environment with a single pane of glass, more precisely route IT tickets, and even identify issues before they impacted end users. Removing the guesswork and more efficiently triaging tickets allowed Florida Blue to save on IT costs as well as minimize downtime and productivity loss for end users.

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