Elevate Your ITIL® Service Management to the Next Level with Lakeside

ITIL® service management ensures that end users receive the highest level of service possible. ITIL® service desk tools have evolved into powerful analytical engines that help manage support tickets and gather contextual information about the EUC environment. Lakeside Software provides IT help desks and ITIL® service desks with thousands of real endpoint data points to improve IT service management (ITSM) initiatives as part of the ITIL® framework and ITIL® problem management.

To achieve this goal, ITIL® standards provide a set of principles that help organizations make decisions about how to deliver services.

The ITIL® guiding principles include:

User Focus

Continual Improvement

Service Transition

Service Design

Service Management

ITIL® V3 vs ITIL® V4

Organizations that need to plan their transition to the latest edition of ITIL® will require a detailed mapping between ITIL® V3 and ITIL® V4

ITIL® 4 is the latest edition of ITIL®. Officially released in February 2019, ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. ITIL® V4 is thus an evolution of the familiar ITIL® pathway rather than a revolution. It still uses many fundamental elements from the previous version - ITIL® V3, which was first published in 2007 and subsequently updated in 2011 ("ITIL 2011").

ITIL® 4 defines four dimensions that should be considered to ensure a holistic approach to ITIL® service management:

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

#1 Rated Digital Experience Management Platform

Most anticipated tool in our VDI optimization

Steve M.

Sr System Engineer

Excellent Product. Saves hours of manual tech-work

William S.

Sr System Engineer/Team Lead

Fantastic insights into EUC estate

Dan U.

Sr System Engineer/Team Lead

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