IT Infrastructure Library (ITIL) | Lakeside Software

IT Infrastructure Library® (ITIL): It’s All About the People, Process, and Customers.

The ITIL framework used by thousands of enterprises worldwide is strengthened with digital employee experience (DEX) insights.

The ITIL® best practices is a set of guidelines for managing services within an organization. These guidelines were developed to help businesses effectively manage risk, user relations, and cost to support reliable IT environments and experiences. When implementing the ITIL methodology businesses must understand the due diligence, tracking, and reporting data needed to achieve success with ITIL.

The ITIL® guiding principles is built around three core points:

Service Design

Understanding how to meet user requirements.

Service Transition

Managing change within an organization.

Continual Improvement

Making continuous improvements to services.

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Elevate Your ITIL® Service Management to the Next Level with Lakeside

ITIL® service management ensures that end users receive the highest level of service possible. ITIL® service desk tools have evolved into powerful analytical engines that help manage support tickets and gather contextual information about the EUC environment. Lakeside Software provides IT help desks and ITIL® service desks with thousands of real endpoint data points to improve IT service management (ITSM) initiatives as part of the ITIL® framework and ITIL® problem management.

To achieve this goal, ITIL® standards provide a set of principles that help organizations make decisions about how to deliver services.

The ITIL® guiding principles include:

User Focus

Continual Improvement

Service Transition

Service Design

Service Management

ITIL® V3 vs ITIL® V4

Organizations that need to plan their transition to the latest edition of ITIL® will require a detailed mapping between ITIL® V3 and ITIL® V4

ITIL® 4 is the latest edition of ITIL®. Officially released in February 2019, ITIL® 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. ITIL® V4 is thus an evolution of the familiar ITIL® pathway rather than a revolution. It still uses many fundamental elements from the previous version - ITIL® V3, which was first published in 2007 and subsequently updated in 2011 ("ITIL 2011").

ITIL® 4 defines four dimensions that should be considered to ensure a holistic approach to ITIL® service management: