Orchestrate exceptional IT ticket management to reduce incident resolution time, escalations, and employee downtime. Discover how Lakeside helps customers save 22,000 hours annually through actionable data for IT Ticket Management.
To understand the user perspective, you need a solution capable of capturing what is happening on their endpoint device. The following three scenarios can easily be achieved with a comprehensive DEM tool such as Lakeside Software’s Digital Experience Cloud.
The best experience data for IT helpdesk ticketing systems:
Lakeside Software’s digital experience management platform helps you proactively measure, analyze, and optimize your employees’ digital experience anywhere they are working. By capturing and analyzing the industry’s deepest set of end-user experience data, our solution provides rapid insights that allow your IT teams to prioritize and proactively address the most urgent challenges affecting employees’ digital experience.
Improve End-User Productivity
Reduced Employee Downtime
Accelerate Digital Transformation
Most anticipated tool in our VDI optimization
Excellent Product. Saves hours of manual tech-work
Fantastic insights into EUC estate