IT Ticket Management | Lakeside Software

IT Ticket Management Powered by Real Time Data

Predict and prevent issues for IT ticket management with digital employee experience data

Orchestrate exceptional IT ticket management to reduce incident resolution time, escalations, and employee downtime. Discover how Lakeside helps customers save 22,000 hours annually through actionable data for IT Ticket Management.

Manage support tickets with L1-L3 support technician workflows

Investigate and confirm the root cause of tickets, down to granular metrics

Empower employees with simple self-help recommendations

Automate IT ticket analytics with 1200+ Smart Sensors

Integrate with your ITSM tools- including ServiceNow

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3 ways to address the user impact of IT service desk interactions

To understand the user perspective, you need a solution capable of capturing what is happening on their endpoint device. The following three scenarios can easily be achieved with a comprehensive DEM tool such as Lakeside Software’s Digital Experience Cloud.

The best experience data for IT helpdesk ticketing systems:

Investigations without user interruption

Historical root cause analysis

Automated and scripted actions

Understand and Proactively Optimize the User Environment with a Single Source of Truth

The Digital Experience Cloud Platform, Powered by Systrack

Lakeside Software’s digital experience management platform helps you proactively measure, analyze, and optimize your employees’ digital experience anywhere they are working. By capturing and analyzing the industry’s deepest set of end-user experience data, our solution provides rapid insights that allow your IT teams to prioritize and proactively address the most urgent challenges affecting employees’ digital experience.