3 ways to address the user impact of IT service desk interactions

To understand the user perspective, you need a solution capable of capturing what is happening on their endpoint device. The following three scenarios can easily be achieved with a comprehensive DEM tool such as Lakeside Software’s Digital Experience Cloud.

The best experience data for IT helpdesk ticketing systems:

Investigations without user interruption

Historical root cause analysis

Automated and scripted actions

Understand and Proactively Optimize the User Environment with a Single Source of Truth

The Digital Experience Cloud Platform, Powered by Systrack

Lakeside Software’s digital experience management platform helps you proactively measure, analyze, and optimize your employees’ digital experience anywhere they are working. By capturing and analyzing the industry’s deepest set of end-user experience data, our solution provides rapid insights that allow your IT teams to prioritize and proactively address the most urgent challenges affecting employees’ digital experience.

Improve End-User Productivity

Reduced Employee Downtime

Accelerate Digital Transformation

#1 Rated Digital Experience Management Platform

Most anticipated tool in our VDI optimization

Steve M.

Sr System Engineer

Excellent Product. Saves hours of manual tech-work

William S.

Sr System Engineer/Team Lead

Fantastic insights into EUC estate

Dan U.

Sr System Engineer/Team Lead

Ready to deliver an incredible digital employee experience?