How to Level up Your L1 Help Desk for the Hybrid Workplace

August 5, 11 am ET

Just 7% of employees are satisfied with their IT experience. At the beginning of a new era of work, businesses are facing critical challenges in serving distributed teams. Join this webinar to learn how to prepare the help desk for the hybrid workplace and equip your Level 1 agents to resolve incidents in minutes, not days.

Lakeside was recognized as a market Leader in The Forrester New Wave: End-User Experience Management, Q4 2020 report

Why you need 
Digital Experience Cloud

Improve IT Visibility

Access 10,000+ data points on IT performance and usage from every endpoint

BOOST PRODUCTIVITY

Quantify end-user experience and provide optimal end-user computing performance

reduce costs

Identify overprovisioning, reduce volume of IT incidents and optimize IT operations

See what our customers are saying

 

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