How to Level up Your L1 Help Desk for the Hybrid Workplace
August 5, 11 am ET
Just 7% of employees are satisfied with their IT experience. At the beginning of a new era of work, businesses are facing critical challenges in serving distributed teams. Join this webinar to learn how to prepare the help desk for the hybrid workplace and equip your Level 1 agents to resolve incidents in minutes, not days.
End User Experience
Holistically monitor real world user experience and proactively resolve disruptions before they happen to maximize employee productivity.
Digital Workplace Planning
Whether it's VDI migration or deploying cloud-based services, improve planning and deployment so you can get it right the first time.
Service Desk Operations
Quickly obtain insight on issues affecting users with AIOps and leverage automation capabilities to enhance help desk operations.