Service Desk Operations
Intelligent Edge collects over 10,000 datapoints every 15 seconds, combine this with hundreds of smart sensors constantly investigating every endpoint to detect and resolve issues without intervention from IT.
This new way of working has put tremendous pressure on existing IT infrastructure and processes. Access to equipment is no longer possible by simply walking down the hallway. Applications are frequently cloud-based, meaning reliability is often at the mercy of a third-party provider. Employees use multiple devices, adding further complexity to an already complicated environment.
All combined, finding that single source of truth has become all the more difficult for IT.
The only way to address today’s most pressing user-experience challenges is through a cloud solution that captures complete digital experience data at scale, proactively detects priority issues, and then automates actions and resolutions.
Lakeside’s Digital Experience Cloud and its Intelligent Edge approach was purpose-built to provide value across these areas for hybrid, highly-distributed workplaces. The Intelligent Edge collects more than 10,000 data points every 15 seconds at the edge and then combines this with hundreds of smart sensors constantly running investigations on every endpoint to automatically detect and resolve issues on directly on the endpoint without intervention from IT.
Powerful analytics are applied to this rich repository of content to drive rapid detection of IT anomalies affecting users, allowing IT to proactively manage experience and prioritize service delivery. This is done with the only solution that’s cloud-optimized for scalability, security, and anonymity, which allows you to deploy quickly and satisfy all regulatory requirements around privacy compliance.
We have chosen SysTrack because we saw it could help us deliver projects that meet our expectations. The solution is very easy to install, run, and interpret reliable measurement data in real time.
Gülsen Bayramusta CIO Turkish Aerospace Industries
Agent
Lightweight and powerful, the SysTrack agent keeps you one step ahead, ready for the next business challenge.
Data Collection
The SysTrack Agent sends critical information in real time to the cloud for notification and reporting.
Sensors
SysTrack sensors make everything far more reliable and informative than traditional alarming.
Dashboards
Use the SysTrack dashboard to view customized real-time data and exclusive insights only SysTrack provides.
Engagements and Surveys
Interact with your end-users and learn how you can better serve their needs with different resolutions.
Data Export
Consume data in your reports and presentations with SysTrack Data Export.
Persona Management
Detect personas for each user based on their role and work style with SysTrack.
Integrations and API
Get the most out of SysTrack’s comprehensive set of integrations in the industry.
Health Scores
Analyze and manage factors that impact a user’s productivity with SysTrack.
Go beyond just passive monitoring to action and automation right on the device.
Powered by 700+ sensors constantly running automated investigations on every end point.
Sensor library pack is automatically updated with new sensors on a monthly basis.
