Once you’ve successfully transitioned your workforce to remote, you can monitor performance to ensure that employees are able to work productively under this new model. By comparing the in-office baselines to remote baselines, IT can understand whether application performance, usage, or end-user experience have been impacted.
Additionally, should a remote user experience an IT issue and require support, your IT team will be able to drill into that system to find and resolve the root cause of the problem.
With the help of Remote Work Performance Monitoring, your IT team can help deliver the same level of experience employees are accustomed to in the office at home.
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To overcome these challenges and provide effective proactive IT support, Lakeside Software’s Digital Experience Cloud equips organizations with the insights and tools necessary to identify, solve, and even predict issues impacting digital employee experience.
Powered by Lakeside’s digital management solution, SysTrack, our cloud-native platform captures more than 10,000 metrics across 175 different classes of objects every 15 seconds, providing the depth and breadth of data needed to spot issues and disruptions affecting end users. It also leverages artificial intelligence and automation capabilities for predictive analysis and preventative actions using the latest SysTrack features, further shifting IT toward a whole new level of support: Level 0.