Last Updated January 18, 2023

On-Premises Software

Lakeside Software’s on-premises product, SysTrack, has a fixed life cycle from release.

• Each standard product release with a fixed life cycle will have two years of support starting from the release date.

Software as a Service Products

Lakeside Software’s software-as-a-service (SaaS) products are continuously serviced and updated. Because of this constant upkeep, the SaaS products that are fully hosted by Lakeside will remain in support if the product is still currently offered. Full support is contingent on:

1. 1. Customers must remain licensed and in compliance with the terms of their SaaS terms for their purchased product.
   2. Customers must remain current in accordance with the updates provided from the cloud for endpoint software and services.

Change Notification

Updates will occur with regular frequency for Lakeside-hosted services. This will occur with a communication at a minimum of 14 days prior to scheduled activities outside of unplanned or otherwise unavoidable events.

Continuity and Migration

If a migration pathway is possible to a related service or available product, steps necessary to execute that migration or upgrade will be provided by request.

Versions and End of Life