Remote Workforce Experience Management
Giving IT the visibility and tools to support employees from anywhere
Productivity doesn’t always depend on where employees are located. At least not anymore.
But as organizations become increasingly flexible with work arrangements — accommodating employees who choose to do their jobs from home, the office, or both — IT teams must quickly adapt to meet the needs and challenges of dispersed workforces. And doing so requires a better understanding of the remote work experience.
It can be tricky, though, with limited IT visibility outside corporate networks and other roadblocks. That’s why a digital experience management solution such as Lakeside Software’s Digital Experience Cloud is essential for supporting employees wherever they work.
Whether addressing a home Wi-Fi issue, dropped video call, or cloud-service outage, IT visibility is critical for improving remote work experience. And the more IT teams can see, the easier it is to initiate different strategic approaches — including proactive support, automation, and transformation — for better long-term productivity and business outcomes.
Lakeside’s Digital Experience Cloud, a cloud-native digital experience management platform, delivers that visibility by quickly scaling to the edge with few limitations, and working inside and outside corporate networks to securely collect and analyze endpoint data.
By taking a more holistic view of remote environments, IT can quickly identify productivity roadblocks, thoroughly troubleshoot issues, optimize setups, and do more to improve digital experiences for remote workers.
By continuously collecting and analyzing endpoint data from physical and virtual machines, IT can determine the quality of remote work experiences — both in real time and historical context — through system, device, and user behavior details, as well as one the most important metrics: the end-user experience score.
Explore connectivity and latency
Get to the bottom of connection issues with immediate views of application network performance, application latency service mapping, network saturation, workforce connectivity habits, and more that can help IT troubleshoot problems affecting employees who are working from home or satellite location.
Tracking the performance of critical apps can alert IT to possible issues — such as slowness, faults, outages, and high resource consumption — and prompt proactive or even preventative measures. The effect of app performance on end users also allows organizations to establish experience level agreements (XLAs) that demand higher standards from third-party vendors.
Endpoint data helps organizations locate and take stock of equipment, devices, licenses, and other resources to strategically rationalize upgrades, refreshes, reallocation; to remove unused or underutilized assets; or to plan migrations or deployments. This not only streamlines IT operations, but also prevents the cost and maintenance of unnecessary resources.