Case Study

Glass Manufacturing | Performance Monitoring and Reporting

Şişecam leverages SysTrack to make IT support more proactive, improve end-user experience

Originally founded to meet Turkey’s need for basic glass products, Şişecam Group is one of the most influential organizations in the region, exporting to 150 countries and owning operations in 44 facilities throughout 13 countries. 

Given its vast operations and 22,000 employees, Şişecam Group’s IT department leads initiatives to improve and support the end-user experience within its environment through robust performance monitoring, reporting, and proactive support using Lakeside’s SysTrack.