Case Study

Manufacturing — Heavy Equipment | Server Monitoring

Leading heavy equipment manufacturer realizes faster server resolutions, improved chargeback billing using SysTrack

One of the world's leading manufacturers of agricultural and construction equipment operates large data centers in support of its worldwide IT operations. For tens of thousands of employees, the applications via a terminal services architecture are critical and any downtime can be costly. But despite having several resource and performance management tools in place, the company still faced challenges maintaining its digital environment. 

Using SysTrack, the manufacturer had access to extensive reporting on hardware, software, applications, and user activity, and was able to provide proactive performance monitoring for critical servers and also allowed management to bill resource consumption on shared systems back to the consuming users.