Case Study

Real Estate Investment Trust | IT Support Operations

S&P 500 real-estate company reins in support costs, improves end-user experience with SysTrack

Rapid growth through acquisition and a large geographic footprint left one of the largest publicly traded real estate investment trust (REIT) unable to understand, manage, or control IT support costs for the growing needs of its more than 5,000 employees worldwide.  

This case study outlines how the company used Lakeside Software’s SysTrack to gain better visibility into end-user environments, diagnose issues quickly with root cause analysis, and lower overall IT costs while enhancing end-user experience.