Case Study

Restaurant | POS Device Support

Global fast-food chain delivers better device support with health scoring, predictive analytics

When device and software faults caused credit card readers to stop working — sometimes for months — employees were forced to enter in numbers manually, which cost the company a large sum in processing fees.  

Using SysTrack, the franchise was able expand its view across point-of-sale endpoints to monitor and proactively resolve issues, as well as reduce overall ticket resolution time by 30%.