Product Brief

Automate Your Help Desk with Lakeside Assist

Improve FCR and MTTR with a all-in-one workspace for the Level 1 service desk

Lakeside Assist is an all-in-one workspace for Level 1 service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of Lakeside Software's Digital Experience Cloud platform, powered by SysTrack, while only surfacing details relevant to L1 workflows so your L1 staff can see more, know more, and do more to improve digital employee experience.

Download this product brief to learn how Assist can:

  • Accelerate root cause analysis
  • Resolve issues proactively with automation
  • Improve holistic service desk efficiency
  • Capture employee feedback on support services