Product Brief

Shift to Proactive IT with Lakeside Prevent

Enable the entire IT support chain to improve end-user experience through intuitive workflows

IT leaders face the difficult task of delivering excellent end-user experience while controlling costs. But despite significant investments in data collection tools, IT is often unable to separate actionable insights from environmental noise.

With Lakeside Prevent — an intuitive, easy-to-use proactive service desk tool for Lakeside Software's Digital Experience Cloud, powered by SysTrack — organizations can leverage the power of rich digital experience data and the intelligence of AI for IT operations (AIOps) without the complexity. Some of the tool's key features include:

  • Automated incident detection
  • Prioritization of top issues based on severity and number of devices impacted
  • Proactive resolutions through automation
  • Success measurement using historical trends
  • Predictive pattern discovery

Download the brief to learn more about the benefits of Lakeside Prevent and how it works.