Report

The Forrester New Wave™: End-User Experience Management, Q4 2020

IT and business leaders are challenged to improve employee engagement and productivity while also reducing costs. But according to Forrester, "The Forrester Employee Experience Index (EXi) reveals that technology plays a significant role in employee engagement, but I&O pros often have no insight into whether employees’ daily technology experience is good or bad." To achieve this insight, organizations are increasingly adopting end-user experience management (EUEM) solutions to understand the impact technology has on employee experience. This report provides an overview of the top providers in the emerging EUEM market.

Read this Forrester New Wave report and learn:

  • The 10 criteria defining the EUEM market
  • How Lakeside is "enabling IT admins to see only the most relevant experience data"
  • Why Lakeside was named a leader
Forrester New Wave: End-User Experience Management, Q4 2020 graphic