Report

Gartner Market Guide for Digital Experience Monitoring, 2020

"By 2025, 70% of digital business initiatives will require I&O leaders to report on the business metrics from digital experience, up from less than 15% today." 
– Gartner

Supporting distributed and remote workforces remains a top IT challenge moving into 2021, causing organizations to rethink their approach to IT monitoring.

IT leaders are increasingly turning to solutions that provide greater visibility into the quality of digital experiences end users receive. By understanding and acting on these insights, organizations can enable more productive remote work and optimize IT costs.

In this report, we believe Gartner analysts cover the maturation of the digital experience monitoring (DEM) market, noting that "Digital experience monitoring solutions are evolving from a focus on availability and performance to correlating I&O metrics and business outcomes."

Lakeside Software was recognized as a Representative Vendor in this Market Guide. Download the report to find out why.

Gartner Market Guide for Digital Experience Monitoring, Federico De Silva, Charley Rich, Josh Chessman, August 25, 2020

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