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Inside the Watermelon | An XLA E-Book

How XLAs Deliver a Full Measure of Digital Employee Experience

As the digital experience revolution continues to reshape organizations and workplaces, it’s also changing the metrics and KPIs used to evaluate services provided by vendors and/or internal IT teams.

While traditional service level agreements (SLAs) focus mainly on technology outputs, they don’t fully measure how these outputs impact end users and business outcomes. That’s why organizations are looking to the next step: experience level agreements (XLAs).

Download this e-book to learn:

  • How SLAs and XLAs work
  • Why XLAs are becoming more relevant
  • Ways to create XLAs for desired business outcomes
  • How to use digital experience management to measure and track XLAs