White Paper

Monitoring User Experience Data to Optimize Contact Center Operations

How to Ensure Productive Digital Experiences from Anywhere

For the contact center, a post Covid world will require new ways of working, and thinking, in order to maintain productivity and ensure the well-being of employees.

In this report, we discuss how digital experience monitoring (DEM) can help IT better support and empower employees in new operational environments, ultimately improving their overall digital employee experience so they remain engaged, whatever the jobs and wherever the location.