Don’t just think employees are having a good experience. Know they are.

Gain unprecedented visibility across your entire IT estate and deliver an exceptional digital experience that makes your workforce more productive.Get a Demo

Understand and Proactively Optimize the User Environment with a Single Source of Truth

For Service Desk and Operations

For IT Infrastructure and EUC

For Executives

Actionable insights from the end user perspective

Reduce employee downtime
Improve end user satisfaction
Close more tickets with L1 technicians
Heal issues for silent sufferers

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Comprehensive visibility of the IT estate

Accelerate digital transformation initiatives
Optimize assets at the persona level
De-risk IT projects
Resolve incidents quicker

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Deep data collection translated for business insights

Improve employee productivity
Ensure assets meet business needs
Drive data-supported decisions around time, spend, and resources
Optimize the hybrid work experience

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Deliver an incredible digital employee experience

L1/L2 All-in-One Workspace

A hub for lower-level service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Monitoring Cloud platform while surfacing details relevant to L1 workflows so IT can see more, know more, and do more to improve digital employee experience.

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Proactive Services

Proactive Services harness the power of user experience data and intelligent insights without the complexity of traditional AI for IT operations (AIOps) tools. It automates incident detection, troubleshooting, and resolution, streamlining workflows and enabling proactive IT operations.

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L3 Root Cause Analysis

L3 Root Cause Analysis offers deep visibility into your IT environment, providing a single source of truth to understand and resolve more challenging issues and improve user productivity. It ensures L1/L2 help desk resources are being used effectively and efficiently by implementing and automating resolutions across your entire IT estate.

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Business Insights

Historical and real-time analysis of an organization’s tech stack in quick, understandable reports that are optimized for strategy planning around the IT estate, employee experience, financial performance, and risk management.

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Explore organizations embracing the future of work

case-studies

Consumer Products | Quick Incident Resolution

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Global Investment Management | Remote Work

case-studies

Manufacturing — Heavy Equipment | Server Monitoring

Objective observability and subjective polling of the employee experience to identify hotspots or challenges
The right equipment for the right person at the right time- right sized and personalized IT
High-performing, resilient IT environments, even for those folks who aren’t in the office
Minimal downtime and quick resolution to issues when problems do occur

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