Solutions

End-User Experience

Improve employee end-user experience and productivity

Quantify user experience to support productive workplaces

Managing digital workplaces remains one of the most difficult IT tasks. Partly due to poor visibility into how IT resources and services are really performing and being used, this visibility problem has been augmented by “as a service” and Evergreen IT models. That is why SysTrack monitors all the factors that impact end-user experience directly from the digital workplace and then analyzes that data to provide you with an accurate view into the current state of your end-user computing environment. The solution intelligently calculates an end-user experience score and provides you with the data you need to ensure that score is up to your standards. By doing so, SysTrack places actionable intelligence you can use to build and support productive digital workplaces.

Quantify user experience using SysTrack's user experience score

Know how many productive work hours have been lost due to specific IT resources

Perform real-time and historical analysis of IT performance and usage data

Diagnose and resolve IT resources impacting productivity

Use SysTrack sensors to monitor user experience, find trends and auto-remediate issues

Discover and diagnose which IT resources are impacting user experience the most, and correct them

End-User Experience Use Cases

Remote Workforce

Whether its supporting employees working in their office, their home, or any combination of the two, today's digital business needs end-user services to be fully functional across all working environments. In this new era of working, specialized capabilities are required to proactively manage devices both inside and outside corporate networks, as well as quickly deploy whatever applications are needed to support overall user productivity.  With the ability to accurately monitor both online and offline devices, and having an entire library of customized tools for remote working use cases, SysTrack helps IT bridge the gap in supporting a highly distributed digital workforce.  

End-User Engagement

Employees are most engaged when they have the tools they need to be productive, and are able to use these tools without frequent disruptions. IT teams have a direct impact on providing this employee experience, however often lack the capabilitity to properly monitor experience from the end-users perspective.  SysTrack not only allows for a unified view across your entire estate, but also quantifies the productivity impact those issues have on end users. When downtime is identified by SysTrack, IT teams can use SysTrack to expedite problem resolution and minimize any lost productivity.

Persona Management

IT leaders responsible for end-user computing are challenged with determining the right set of tools for specific users while keeping costs down. SysTrack and its persona framework segments your users based on their monitored workstyles and continuously determines the right endpoint, application and delivery methods for their diverse requirements rather than in an antiquated “set-and-forget” fashion.