Solutions

Workplace Analytics

Improve employee end-user experience and productivity

Quantify user experience to support productive workplaces

Managing digital workplaces remains one of the most difficult IT tasks. Partly due to poor visibility into how IT resources and services are really performing and being used, this visibility problem has been augmented by “as a service” and Evergreen IT models. That is why SysTrack monitors all the factors that impact end-user experience directly from the digital workplace and then analyzes that data to provide you with an accurate view into the current state of your end-user computing environment. The solution intelligently calculates an end-user experience score and provides you with the data you need to ensure that score is up to your standards. By doing so, SysTrack places actionable intelligence you can use to build and support productive digital workplaces.

Quantify user experience using SysTrack's user experience score

Know how many productive work hours have been lost due to specific IT resources

Perform real-time and historical analysis of IT performance and usage data

Diagnose and resolve IT resources impacting productivity

Use SysTrack sensors to monitor user experience, find trends and auto-remediate issues

Discover and diagnose which IT resources are impacting user experience the most, and correct them

Workplace Analytics Use Cases

Budget Rationalization

Today's digital business needs end-user services to be agile, flexible and quick to adapt to today’s business environment. This is partly why IT leaders are constantly rethinking the balance between capital and operating expenditures for endpoint computing. SysTrack helps IT teams determine which investments will yield the best productivity dividends by analyzing business usage and need for IT resources. Whether looking for need-based procurement or guidance on a hardware/software refresh, SysTrack can help.

Personas

IT leaders responsible for end-user computing are challenged with determining the right set of tools for specific users while keeping costs down. SysTrack and its persona framework segments your users based on their monitored workstyles and continuously determines the right endpoint, application and delivery methods for their diverse requirements rather than in an antiquated “set-and-forget” fashion.

White Paper
Using SysTrack to Automate the Development and Management of Enterprise Personas

IT/Service Provider SLA Transparency

SLA’s are straight forward agreements but they raise questions many IT teams struggle with answering such as, “When issues occur, who can fix them?” or “What are the root causes of SaaS issues?” Similarly, SLA vendors have difficulties vetting the claims they initially set out to achieve. SysTrack not only monitors the up and downtime for specific SLA’s, but also quantifies the productivity impact those issues have on end users. When downtime is identified by SysTrack, IT teams can use SysTrack to expedite problem resolution and minimize any lost productivity.

White Paper
Successful DaaS Implementations for Citrix Service Providers

Collective Intelligence Benchmarking

Measuring IT performance isn’t only about monitoring. It’s also about analyzing how projects and environments have performed as compared to an established benchmark. With SysTrack, you can leverage the performance and usage data from our large community of customers to benchmark your performance. Use this anonymized data to determine if your projects have kept to industry standard, identify declining service based on benchmarks, and set baselines for project, resource or service performance according to what your peers are experiencing.

Solution Brief
Collective Intelligence Benchmarking

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