Improve employee end-user experience and productivity
Quantify user experience using SysTrack's user experience score
Know how many productive work hours have been lost due to specific IT resources
Perform real-time and historical analysis of IT performance and usage data
Diagnose and resolve IT resources impacting productivity
Use SysTrack sensors to monitor user experience, find trends and auto-remediate issues
Discover and diagnose which IT resources are impacting user experience the most, and correct them
Today's digital business needs end-user services to be agile, flexible and quick to adapt to today’s business environment. This is partly why IT leaders are constantly rethinking the balance between capital and operating expenditures for endpoint computing. SysTrack helps IT teams determine which investments will yield the best productivity dividends by analyzing business usage and need for IT resources. Whether looking for need-based procurement or guidance on a hardware/software refresh, SysTrack can help.
IT leaders responsible for end-user computing are challenged with determining the right set of tools for specific users while keeping costs down. SysTrack and its persona framework segments your users based on their monitored workstyles and continuously determines the right endpoint, application and delivery methods for their diverse requirements rather than in an antiquated “set-and-forget” fashion.
IT/Service Provider SLA Transparency
SLAs are straight forward agreements but they raise questions many IT teams struggle with answering such as, “When issues occur, who can fix them?” or “What are the root causes of SaaS issues?” Similarly, SLA vendors have difficulties vetting the claims they initially set out to achieve. SysTrack not only monitors the up and downtime for specific SLAs, but also quantifies the productivity impact those issues have on end users. When downtime is identified by SysTrack, IT teams can use SysTrack to expedite problem resolution and minimize any lost productivity.
Collective Intelligence Benchmarking
Measuring IT performance isn’t only about monitoring. It’s also about analyzing how projects and environments have performed as compared to an established benchmark. With SysTrack, you can leverage the performance and usage data from our large community of customers to benchmark your performance. Use this anonymized data to determine if your projects have kept to industry standard, identify declining service based on benchmarks, and set baselines for project, resource or service performance according to what your peers are experiencing.