Support Policy

Limited free support is available for both the server and workstation licensees of SysTrack. SysTrack is supported for 30 days from the time the customer ID number for the organization is issued to install the software.

After initial support has expired, additional support is available on a per incident basis. An incident includes all calls required to resolve the problem, from inception through resolution. There is no charge for incidents generated as a result of technical deficiencies within the SysTrack software. Such waiver of charges is made at the sole discretion of the Lakeside Software Support department.

Customers are encouraged to purchase software assurance agreements for SysTrack, which includes telephone support and product upgrades. Information regarding software assurance and per incident support can be obtained from your sales representative.

Product Lifecycle Overview

Live Support

You may contact us by telephone or email.

+1 248-686-1702 (Americas)
+44 (0) 1753 260081 (EMEA)
+61 (2) 8417 2100 (ANZ)

Online Support

Additional support resources, including our knowledge base, educational webinars, technical documentation, white papers and technical product brochures are available on our portal.

Access the Portal