IT as a Value Driver: How to communicate the value of tech initiatives to executive leadership
Digital experience touches every facet of business, from productivity to employee retention. And in a new era of hybrid work — along with all the technical challenges that can arise with distributed workforces — the stakes have only gotten higher for IT leaders to prove the value of tech initiatives and their strategic role within businesses. Surfacing these kinds of insights, however, is often easier said than done without the right kind of tools to make sense of all the data.
In this webinar we discuss
How to align business units, guide and inform business decision makers
How to identify the value of IT initiatives using end user experience data
How to use end user data to report against business level goals
William Smierciak, IT Manager at Blue Cross Blue Shield, also known as Florida Blue, shares his experience of using Lakeside Software’s Digital Experience Cloud, powered by SysTrack, to negotiate and overcome the challenges of hybrid and remote workforces. Smierciak also shares how to use employee experience data to communicate performance metrics and results to IT leadership.
This webinar includes an exclusive look at Lakeside Software’s new Executive Insights capability, which presents historical and real-time analysis of the full IT estate, enabling more informed decision-making for business leaders. Using key features — such as health scoring, productivity tracking, and community benchmarks — IT leaders can create clear and detailed reporting for stronger value attribution.
Blue Cross Blue Shield