2022 Gartner® Market Guide for DEX Tools

For the next 18 months, Gartner has outlined an anticipated growth in the criticality of digital employee experience (DEX) — specifically as an executive and board level priority.  

This is because an employee’s experience with their work device and its many dependencies impacts business outcomes through lost productivity, engagement, and collaboration. Digital employee experience tools are designed to aid in the strategic growth of IT leaders by bridging the disconnect between technology and employees with actionable insights for IT and non-IT focused initiatives. These solutions collect up to thousands of data points every few seconds across endpoints, infrastructure, applications, and networks to provide complete observability of the IT estate with the context of employee impact. 

For IT leaders aiming to align I&O projects with business success, the 2022 Gartner Market Guide for DEX Tools gives a prescriptive introduction to the DEX market that includes:  

• Recommendations for organizations new to digital employee experience management software 
• DEX for IT and non-IT use cases 
• Expected direction of the market 
• DEX differentiation from adjacent tools (digital experience monitoring, unified endpoint management, IT service management, human capital management) 

Read Gartner full DEX Market Guide by downloading this complimentary copy. 

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