2023 Gartner® Market Guide for DEX Tools

According to Gartner, “DEX tools help IT leaders improve the digital employee experience and shift focus from technology management to more business-value-added work.”

We believe an employee’s experience with their work device and its many dependencies impacts business outcomes through lost productivity, engagement, and collaboration. Digital employee experience (DEX) tools are designed to aid in the strategic growth of IT leaders by bridging the disconnect between technology and employees with actionable insights for IT and non-IT focused initiatives. These solutions collect up to thousands of data points every few seconds across endpoints, infrastructure, applications, and networks to provide complete observability of the IT estate with the context of employee impact.

For IT leaders aiming to align infrastructure and operations projects with business success, the 2023 Gartner Market Guide for DEX Tools gives a prescriptive introduction to the DEX market that includes:

  • Recommendations for organizations and leaders new to DEX management software
  • Capabilities for a DEX solution
  • Expected direction of the market
  • DEX differentiation from adjacent tools (digital experience monitoring, unified endpoint management, IT service management)
  • Representative Vendors for DEX tools, including Lakeside Software for SysTrack

Read the full Gartner DEX Market Guide by downloading this complimentary copy.


Gartner, Market Guide for DEX Tools, Dan Wilson, Autumn Stanish, 9 October 2023

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