The AI agent your EUC team deserves

Meet the precision agent for end-user computing. SysTrack AI uses real-time edge insights to auto-diagnose issues, speed up fixes, and reduce escalations—allowing your people and your apps to achieve more with ease.

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AI for IT is only as good as its data

Most tools guess because their data is incomplete, delayed, or second-hand. They rely on basic LLM training or incomplete knowledge bases to infer problems and suggest dozens or hundreds of potential causes and resolutions. We take a different approach. SysTrack AI is grounded in high-frequency, first-party telemetry gathered directly from every endpoint.

The result is explainable, repeatable, and actionable insight that engineers and systems can trust.

EXPLAINABLE

Continuous endpoint telemetry across devices and sessions

REPEATABLE

Data-driven diagnostics unlock accurate autonomous fixes, preventing escalations in the first place

RELIABLE

Reliable data, reliable AI results—for faster MTTR and smarter first-time routing

How SysTrack AI works

From telemetry signals to trustworthy action in four steps:

High-frequency telemetry from device, app, network, and user layers.

SysTrack collects the highest volume and frequency of DEX data—10,000 data points every 15 seconds per endpoint—across the broadest deployment of operating systems and device types.

Collect

Correlate

Pattern detection across users, devices, and time windows.

Context is built in: Time-series correlation, dependency awareness, and a unified health score turn raw signals into meaningful insights for auto-diagnostics.

Root cause, confidence level, affected population.

SysTrack AI’s autonomous diagnostics engine uses SysTrack’s rich and contextual data alongside knowledge base articles, LLM reasoning, and other data sources to auto-diagnose root cause and create an impact map of affect users, devices, and services for mass-resolution.

Diagnose

Act

Prescriptive steps for engineers and verified hooks for automation.

Turn auto-diagnostics into fast, confident action with persona-aware instructions and suggested fixes for IT engineers and end users. Integrations and automation hooks into tools like ITSM and workflow engines allow insights to trigger changes with human oversight.

Report

Close L1 gaps

Learn how deep AI-driven diagnostics help close frontline support gaps and reduce escalations in this briefing note from ISG® Research.



Read the report →

AI that works for people and for apps

IT Engineers

An L3 agent at your fingertips

  • Auto-diagnostics: AI identifies the issue for you based on real data, even if all you have to go on is “my computer’s slow”
  • Guided remediation: Clear steps explain how to resolve the issue or automate a fix, equipping L1 staff with L3 skills
  • Intuitive workflow: Overlays any ITSM tool with a simple UI that provides all the RCA power of SysTrack without the learning curve

End Users

Self-service made easy

  • Conversational self-help: End users can ask questions and get answers in plain language with context and persona-aware guidance that’s easy to follow
  • Multimodal experiences: Out-of-the-box and configurable options for Microsoft Teams agents and voice support give users choice
  • Smart escalation: If a user doesn’t have necessary permissions to fix their issue or needs more help, SysTrack AI opens a ticket and automatically enriches it for expedited help desk support

IT Apps

The power of SysTrack AI, anywhere

  • DEX enrichment: Pre-populate ITSM incidents with device context, probable root cause, fix steps, and affected users so tickets route correctly and close faster. Enrich UEM, CMDB, and SAM with real-time patch level and utilization states.
  • Automation: Feed clean context into your orchestration tools with policy checks and verifications. Trigger AIOps and EIS with contextual events.
  • Connected ecosystem: Integrate SysTrack AI into other agents and tools via API, A2A, or MCP

  • Fewer escalations and faster resolution times

    At AdventHealth, delivering preeminent care starts with empowering our clinicians and staff with reliable, responsive technology. SysTrack has transformed how our IT teams diagnose and resolve issues—giving us real-time, actionable insights across our environment. Our teams can focus on what matters most: supporting our caregivers and enhancing the patient’s experience. As an early access customer of SysTrack AI, we’re on the cutting edge of healthcare IT.

    – Sonny Noto, VP of Technology Services, AdventHealth

  • Autonomous operations require trustworthy data. SysTrack AI provides contextual endpoint insight and diagnostics; Lenovo Care of One deploys it into safe, explainable automation across global enterprise fleets.

    — Rakshit Ghura, VP and GM of Digital Workplace Solutions, Lenovo

  • Watsonx Orchestrate is how enterprises turn first-party data into action. By integrating SysTrack, customers get richer endpoint context so agents can act with precision across all of their IT workflows.

    — Jennifer Kady, VP of WW Data Sales GM, IBM

  • By leveraging Microsoft’s AI infrastructure as a foundation, Lakeside Software develops and deploys tailored AI solutions that enhance the global end-user computing experience, foster innovation, and drive substantial growth for our mutual customers.

    — Alvaro Celis, VP, Global ISV Commercial Solutions, Microsoft

Lightweight. Secure. Explainable.

  • Enterprise-ready: Lightweight agent footprint and enterprise data controls.
  • Multi-platform support: Works across physical, VDI, and cloud environments.
  • Transparent: Explainable reasoning with validation windows so fixes are reproducible and safe.

Bring clarity to EUC with SysTrack AI.

Built on first-party data. Proven by engineers. Trusted by IT leaders.

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