Last Revised August 15, 2022
LAKESIDE SOFTWARE, LLC (together with its affiliated companies) (“we” or “Lakeside”) is committed to protecting your privacy. This privacy statement (together with any other documents referenced herein) explains how we collect, use, disclose, and secure information about individuals that constitutes personal data under applicable data protection and privacy laws (hereinafter, “Personal Data”) that is obtained via our website(s), our software applications, our communications (including email messages), and the services we provide to our customers (collectively, the “Services”). This statement also describes your choices and rights with respect to any Personal Data processed by Lakeside. By using the Services, you consent to the collection activities and data practices described in this privacy statement. If you do not agree to this privacy statement, please do not use the Services.
If you provide Personal Data of a third-party to Lakeside (e.g., when you sign up a colleague to receive information from or about Lakeside, when you provide information about a person to enable such person to have credentials or receive Services, or you analyze Personal Data of that person using Lakeside’s Services), you represent and warrant to Lakeside that you have all necessary authority to provide that information to Lakeside and to grant to Lakeside all rights in the information necessary for Lakeside to do everything with that information that this privacy statement permits Lakeside to do. Third-party services or applications that are used in connection with the Services may have their own privacy terms. Those terms should be read independent of this privacy statement.
We may update this statement from time to time and we encourage you to review this statement periodically. Lakeside will post any changes to this statement on its website. Your continued use of the Services and/or your continued provision of your information to Lakeside will be subject to the terms of the then-current privacy statement. This privacy statement was last updated on August 15, 2022.
Legal Bases for Processing of Personal Data
Lakeside processes your Personal Data where (i) the processing is necessary to provide you (or your employer) our Services or otherwise perform a contract with you (or your employer), (ii) we have obtained your consent for an identified activity, (iii) it is necessary to comply with a legal or regulatory obligation, or (iv) for other legitimate interests (e.g., providing for the security and safety of the Services, to make/receive payments, to prevent and detect fraud, and/or to track your activities on our websites and/or software applications for purposes of personalization, optimization and advertising).
Collection of Personal Data by Lakeside
Personal Data that Lakeside collects
Lakeside may automatically receive and store certain information (e.g., IP address and hostname) about you when you use our Services. Lakeside may also collect information such as name, email address, associated account name, information about your business role, information about the device you use to access our Services, and information about your service requirements. If you or your employer uses our software then we might also collect information such as device identifier, web browsing data, application performance metrics, application window focus, and file size information. As discussed in more detail below, we and our service providers may use a variety of technologies, including cookies, to assist in this activity.
In addition, we use certain third parties to evaluate the use of our Services, to gather user feedback, and to improve the Lakeside customer experience. If you voluntarily provide us your email address when providing optional in-product feedback, we may combine your email address with usage data collected by such third parties.
If you sign up for one of our promotions, submit information to us via social media sites, participate in our surveys, apply for a job with Lakeside, or comment on any of our public message boards then we may also use that information. In addition, Lakeside may collect payment and billing information when you register for paid Services.
How Lakeside collects Personal Data
Lakeside collects some information from you when you provide it to Lakeside. This may occur through our website(s) or software applications, at conferences or marketing events, or typical business outreach initiatives. If you are an employee of our customer, we may also obtain data about you from your employer or via your employer’s use of our Services. We collect and process such data when:
- Your employer provides us with your work-related information so that we may provide your employer with our Services
- You contact our Help Desk for support
- You interact with us for product research and development
- You use or view our website(s)
- Your employer deploys our Services to a device that you authenticate to or otherwise interact with
If you interact with our sales team or contact our Help Desk, we may also collect your telephone number or other related contact information. Lakeside may also source some of your information which is publicly available on the internet or published by our third-party service providers. Whenever we collect information about you from a third-party we ensure we are legally entitled to do so.
When applying for a role with Lakeside you may be asked for specific personal information to determine your potential suitability for employment with us. This could include your physical location, contact information, resume details, educational background, prior work experience, professional certifications, and other information relevant to the role. In certain instances, we may ask you to voluntarily disclose sensitive Personal Data for legitimate recruitment-related purposes (e.g., to comply with anti-discrimination laws and/or for government reporting obligations).
When a customer purchases our software, we process Personal Data under such customer’s instructions and in accordance with the applicable customer’s contract with Lakeside. Our customer controls and is responsible for correcting, deleting, or updating the information it processes using the software and for complying with any regulations or laws that require notice, disclosure, or the obtaining of consent prior to transferring such Personal Data to Lakeside.
Use and Disclosure of Personal Data
Lakeside, and/or our service providers, will use your information for various business and operational purposes such as:
- Administering your account with Lakeside
- Conducting internal business operations in support of our Services
- Contacting you regarding Lakeside products and other related subjects
- Customizing content and offers provided to you
- Investigating and helping to prevent security incidents
- Analyzing trends impacting our Services or industry
- Complying with applicable law and exercising our legal rights
- For any other lawful purpose with your consent
If you are an employee of our customer, Lakeside also collects your data so that we can:
- Provide, manage, support, and improve our Services
- Respond to your or your employer’s requests for technical support
- Create de-identified data for analytics and benchmarking purposes
- Perform our obligations under the contract we have with your employer
For purposes set forth herein, we may combine the information that we collect through the Services with information that we receive from other sources and use such combined information in accordance with this statement. We may also aggregate and/or de-identify (aka “pseudonymize”) any information collected through the Services so that such information can no longer be linked to you or your employer. We may use such aggregated or de-identified data in accordance with this statement and the contract we have with your employer.
Data Transfers to Recipients Outside of the EEA/UK
Lakeside is a global company headquartered in the United States. To facilitate our global operations we may transfer your data to countries where our affiliated companies and third-party service providers are located, including the United States, Australia, India, Japan, Europe, and the United Kingdom. Lakeside has executed Standard Contractual Clauses with each of its affiliates and third-party service providers and has implemented other appropriate safeguards with them. These clauses permit Lakeside to transfer data from the EEA/UK to third countries, including the United States. You can ask for more information at [email protected].
Disclosure of Personal Data to Third Parties
Lakeside may share, transfer or disclose your Personal Data to third parties, as required or permitted by applicable law. We share Personal Data with our subsidiaries, affiliates, and contractors who process Personal Data on behalf of Lakeside. We also provide Personal Data to our channel partners, such as distributors and resellers, to fulfill product and information requests, and to provide customers and prospective customers with information about Lakeside and its products and services. We also share Personal Data with other third parties for the purposes for which we receive the Personal Data (e.g., performance of contractual obligations and rights). We may also disclose Personal Data where necessary or appropriate to (i) comply with applicable law and regulatory processes, (ii) response to requests from public and government authorities, (iii) enforce our contracts, or (iv) protect our own legal rights. Additionally, we may share, transfer or disclose your Personal Data with third parties (e.g., advisors, potential transactional partners, or service providers) in connection contemplation and completion of any corporate transaction in which Lakeside is acquired by or merged with another company. From time to time we may aggregate or de-identify information about use of the Services and individuals. We may share or disclose such aggregate or de-identified information with any third party for any lawful purpose.
Lakeside may contact you in your role as an employee of a potential customer to market our Services. You may opt-out of receiving such marketing outreach by following the instructions at the bottom of the applicable communication or at any time by e-mailing [email protected].
Lakeside will retain your information for only so long as needed to provide you (or your employer) our Services and to otherwise fulfill the purposes described in this statement. We will retain and use your Personal Data as required or permitted by applicable law, including to comply with our legal or business record keeping obligations.
Protection of Personal Data
Lakeside maintains reasonable physical, technical, administrative, and organizational security measures intended to protect your Personal Data from accidental loss, alteration, unauthorized disclosure or unlawful destruction. These measures are commensurate with the sensitivity of the Personal Data we maintain about you.
When you visit our websites, sign up for a Lakeside account, attend a virtual event hosted by us, or request more information about Lakeside then we may collect information automatically using tracking technologies like cookies or similar functionalities. Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior details.
We use the following types of cookies:
Essential cookies are strictly necessary to provide you with our Services. They allow us to provide you with the essential features of our website, such as website navigation or logging in the secured areas.
We use other types of cookies only with your prior consent. Preferences cookies allow our websites to remember your preferences for use, such as your login details, preferred language, and other customizable details. Analytics cookies provide us with information about the traffic and users’ behavior on our websites. This includes the number of visitors, number of clicks to pages, and others. Most often, the data these cookies collect is anonymous. However, in some cases, the data may be related to a pseudonymous identifier that may be related to your device.
Information About Persons Under the Age of 18
It is Lakeside’s policy to refrain from knowingly collecting or maintaining Personal Data relating to any individual under the age of 18. If you are under the age of 18, please do not supply any Personal Data to Lakeside. If you are under the age of 18 and have already provided Personal Data to Lakeside, please have your parent or guardian contact Lakeside immediately using the information below so that Lakeside can remove such information from its files. If you are the parent or guardian of a person under the age of 18 and you have reason to believe that that person’s Personal Data has been collected by Lakeside, please contact Lakeside immediately.
Subject to local data protection laws, you may have certain rights with respect to any of your Personal Data provided to Lakeside. Depending on the applicable laws these rights may include the following:
- The right to access and review such Personal Data
- The right to request that Lakeside amend or correct any inaccurate or outdated information
- The right to request that your Personal Data no longer be processed by Lakeside or that such processing be restricted
- The right to request portability of your Personal Data
- The right to request that your Personal Data be deleted by Lakeside
- The right to complain to a data protection authority about processing of your Personal Data (Contact details for data protection authorities in the EEA are available here)
- The right not to be discriminated against or denied Services for exercising your privacy rights
To exercise your rights, please contact us by using the information set forth in the Contact Information section below. Lakeside will evaluate all requests and provide our response within the time period mandated by applicable law. Please note, however, that you may be directed by Lakeside to make a separate request of your employer in the event that your employer is a customer of Lakeside using our Services to process your Personal Data. Lakeside may also require that you provide us with confirming information to verify your identity before we respond to your request. Additionally, you should be aware that certain Personal Data may be exempt from such requests (e.g., where Lakeside is required to keep such information to comply with a legal obligation).
Additional Disclosures for California Residents
The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Data. As a business covered by the CCPA, Lakesides does not sell Personal Data. We may share Personal Data with third parties or allow them to collect Personal Data from our sites as set forth above. Authorized agents may exercise rights on behalf of California consumers, but we reserve the right to also verify the consumer’s identity.
If you have questions, concerns or suggestions related to our privacy statement or our data protection practices then you may contact us via email at: [email protected] or write to us at: 2 Oliver Street, Suite 700, Boston, MA 02109, USA, Attn: Legal Department. If you are contacting Lakeside to exercise your rights regarding your Personal Data please indicate in which country and/or state you reside. Lakeside is committed to working with you to obtain a fair resolution of any complaint or concern about privacy.