Deliver an incredible digital employee experience

As part of their efforts to improve IT efficiency and employee engagement, organizations are moving from application performance management (APM) to digital experience management (DEM) platforms. Why? Expand IT visibility across the entire digital environment — apps included.

A self-healing support desk enables the shift from reactive to proactive IT operations. By predicting and solving problems before users complain, organizations can lower service desk ticket volumes and minimize downtime. As a result, your employees' productivity is not compromised, and IT staff can focus on more strategic tasks.

Although experience-level agreements (XLAs) are still a relatively new concept, they’re getting plenty of buzz among forward-thinking IT organizations. Because in today's work climate, it’s not enough to just measure the uptime of a service — it's critical to know how that service impacts end users, productivity, and the overall business, too.