Lakeside Software | The Future of IT awaits

It’s the
end OF I.T.

… as you know it

Enterprise IT is on the brink of a massive transformation. The old era of reactive IT is over. The future belongs to those bold enough to seize it.

Make the change

usher in
Proactive I.T.

… with the only AI driven DEX platform

Put our embedded AI engine and massive data set to work for your IT team. Together, we can drive the new era of IT as a strategic business enabler.

See how

Trusted by hundreds of top global brands

Traditional IT support is chaotic and reactive.

Where 37% of users are dealing 
with connectivity issues, but the system says everything’s fine
Where 169 have to reboot 
every time they launch Teams, and each thinks they’re the only one
Where you can’t see that your 
4-year replacement cycle for desktops should really be 5
Where you lose 100s of hours a week because Citrix is running slow, but no one in IT knows about it
Where 50 new hires are about to quit just because the digital experience is so frustrating
Where techs are still creating tickets for issues that automation could have prevented
Where you spent ~$800,000
on software licenses last year for
people who weren’t using them
Where L1 techs can’t see that the laptop hasn’t been rebooted in 18 days
Where the pinwheel of death is spinning on 347 machines, but the support team doesn’t know

Take control of the chaos. Gain complete visibility.

Explore the Lakeside difference

Thrive under the demands for more productivity, better employee experiences, and smarter AI while also reducing IT spend per employee by 20% each year. With the Lakeside SysTrack platform, you can finally unleash:

Dependable DEVICES

that are always available, reliable, and usable.

Peak Productivity

of your company’s people as you enable them to realize their full potential.

Exceptional digital experiences

for employees, end users, and ultimately customers.

Next-Level Data

to power AI/ML purpose built for enterprise IT.

Unlock radical cost savings

Get an instant ROI estimate in ~5 seconds

Show me my estimated ROI

The power to transform your organization.

Explore the platform
Proactive IT Estate Management

Detect and address endpoint performance problems before they impact employees.

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Ticket Deflection

Reduce ticket volume through device self-healing and AI-assisted self-help.

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Service Desk Effectiveness

Reduce IT Cost per employee by automating break/fix and L1 Help
Desk cases.

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IT Asset Optimization

Save money by rationalizing software licenses, extending the life of hardware, and matching the right device with the right user.

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Digital Transformation Projects

Plan, execute, and validate IT initiatives, including OS migrations, VDI adoption, and cloud transitions using data-driven insights.

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Decision Support and Business Insights

Using IT and employee experience data and insights to drive strategic business decisions.

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Be a leader in the IT revolution

According to Gartner®, “75% of organizations without a DEX strategy and tool will fail to successfully reduce digital friction” and “more than half of digital workplace leaders who don’t focus on digital employee experience and enablement will risk being commoditized or replaced.”
Don’t be in the half that gets left behind. Usher in the new era of IT with Lakeside.

Access the full report

Helps us make informed decisions

If we have this visibility across the whole IT estate, we can potentially save ourselves a huge amount of money. We use SysTrack Assist every time we move forward, because it helps us make those informed decisions.

– Steve Kennedy, Head of End-User Services, Clifford Chance

The future of IT awaits.

For Executive Leadership

Don’t just manage IT—transform it. Build an infrastructure that anticipates needs, eliminates waste, and drives organizational excellence.

  • Streamline IT operations as the business changes and grows.
  • Easily identify unnecessary spend on things like software licenses and hardware upgrades.
  • Cut out costly configurations with a comprehensive, 
out-of-the-box solution that collects all the data you need.
  • Retain employees and boost productivity with a smooth digital experience that reduces downtime and increases employee satisfaction.

Explore Lakeside for executive leaders

For IT Engineering

Break free from the reactive cycle. Wield AI-powered foresight to prevent issues, maintain iron-clad security, and achieve unprecedented performance.

  • Lower costs by cutting unnecessary software licenses and avoiding premature hardware upgrades.
  • Be proactive with AI-based alerts and automated resolutions that address issues before anyone even notices them.
  • Ensure all endpoints are secure and compliant.
  • See what employees are really experiencing with SysTrack’s agent installed directly onto every endpoint, capturing 10,000+ data points every 15 seconds, even offline.

Explore Lakeside for IT engineering

For Help Desk Leaders

Command a next-generation support operation that prevents issues before they emerge and transforms your team from firefighters to strategic partners.

  • Reduce MTTR with 220 prebuilt scripts that instantly solve common problems.
  • Catch unreported issues with 1,300 sensors constantly scanning for anomalies.
  • Prevent new tickets by tackling root causes with the industry’s best L3 RCA and remediation tools.
  • Let users do more (and L1s do less) with the SysTrack IT Self Help Portal, which provides alerts, one-click fixes, IT announcements, customizable tools, and more.

Explore Lakeside for help desks

Discover the latest news and trends

Don’t just change technology.
Change IT.

Find out how Lakeside can help with a product demo.

Get a demo