Upcoming Webinar: IT as a Value Driver: How to communicate the value of tech initiatives to executive leadership - May 31, 2022 11:00 AM

Don’t just think employees are having a good experience. Know they are.

Gain unprecedented visibility across your entire IT estate and deliver an exceptional digital experience that makes your workforce more productive.Get a Demo

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The Digital Employee Experience Management Platform Your Whole Business Will Love

For Service Desk and Operations
For End-User Experience
For Workforce Leaders

Solve problems before they happen by enabling proactive IT

  • Reduce mean-time-to-resolve (MTTR)
  • Faster first-contact resolution (FCR)
  • Solve L2 issues automatically by L1 operators
  • IT automation via bots

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Improve employee end-user experience and productivity

  • Improve employee end-user experience and productivity
  • Flawless remote working
  • More effective collaboration and teamwork
  • Easier managing people

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Accelerate digital transformation initiatives

  • Root cause analysis and prevention
  • Transitioning IT operations from SLAs to XLAs
  • Reduce IT overhead and expenses
  • Rollout of new tech

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Deliver an incredible digital employee experience

L1/L2 All-in-One Workspace

A hub for lower-level service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Monitoring Cloud platform while surfacing details relevant to L1 workflows so IT can see more, know more, and do more to improve digital employee experience.

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Proactive Services

Proactive Services harness the power of user experience data and intelligent insights without the complexity of traditional AI for IT operations (AIOps) tools. It automates incident detection, troubleshooting, and resolution, streamlining workflows and enabling proactive IT operations. 

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L3 Root Cause Analysis

L3 Root Cause Analysis offers deep visibility into your IT environment, providing a single source of truth to understand and resolve more challenging issues and improve user productivity. It ensures L1/L2 help desk resources are being used effectively and efficiently by implementing and automating resolutions across your entire IT estate.

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Explore organizations embracing the future of work

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Consumer Products | Quick Incident Resolution

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Global Investment Management | Remote Work

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Manufacturing — Heavy Equipment | Server Monitoring

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See how Lakeside enables smart workplaces

  • Deepest end-user experience data — 10X more than the competition
  • Quantify end-user experience and provide optimal end-user computing performance
  • Identify overprovisioning, reduce volume of IT incidents, and optimize IT operations
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#1 Rated Digital Employee Experience Management Platform

Most anticipated tool in our VDI optimization initiative

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Steve M, Sr. Systems Engineer

Steve M

Sr. Systems Engineer, End User Computing Enterprise

Excellent product saving tons of manual tech-hours of work!

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William S, Sr. System Engineer

William S

Sr. System Engineer, Team Lead Enterprise

Fantastic insight into the EUC estate. Really powerful tool at L1

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Dan U, Infrastructure Engineer Enterprise

Dan U

Infrastructure Engineer Enterprise

Ready to deliver an incredible digital employee experience?