Don’t just think employees are having a good experience.
Know they are.

Gain unprecedented visibility across your entire IT estate and deliver an exceptional digital experience that makes your workforce more productive.Get a Demo

Understand and Proactively Optimize the User Environment with a Single Source of Truth

For Service Desk and Operations
For IT Infrastructure and EUC
For Executives

Actionable insights from the end user perspective

  • Reduce employee downtime
  • Improve end user satisfaction
  • Close more tickets with L1 technicians
  • Heal issues for silent sufferers

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Comprehensive visibility of the IT estate

  • Accelerate digital transformation initiatives
  • Optimize assets at the persona level
  • De-risk IT projects
  • Resolve incidents quicker

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Deep data collection translated for business insights

  • Improve employee productivity
  • Ensure assets meet business needs
  • Drive data-supported decisions around time, spend, and resources
  • Optimize the hybrid work experience

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$6.9M Saved on Productivity Improvements

Employees estimate they could be an average of 22% more productive with the right digital infrastructure and toolsets.  

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22,000 Hours Saved Annually at the Helpdesk

Lakeside customers use automated scripts to reduce ticket MTTR up to 75% and ticket volume up to 25%. 

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ROI in Under 6 months

Generate savings through increased worker output, service desk augmentation, asset optimization, and more. 

 

Estimate Your ROI

Deliver an incredible digital employee experience

L1/L2 All-in-One Workspace

 

A hub for lower-level service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Management Cloud platform while surfacing details relevant to L1 workflows so IT can see more, know more, and do more to improve digital employee experience.

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Proactive Services

 

Proactive Services harness the power of user experience data and intelligent insights without the complexity of traditional AI for IT operations (AIOps) tools. It automates incident detection, troubleshooting, and resolution, streamlining workflows and enabling proactive IT operations.

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L3 Root Cause Analysis

 

L3 Root Cause Analysis offers deep visibility into your IT environment, providing a single source of truth to understand and resolve more challenging issues and improve user productivity. It ensures L1/L2 help desk resources are being used effectively and efficiently by implementing and automating resolutions across your entire IT estate.

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See how Lakeside enables smart workplaces

10X

more telemetry

than the competition

Global Presence in

42

Countries

400k+

Seats in largest

deployment

10K+

data points collected

every 15 seconds

4K+

Customers Worldwide

200k+

Business Partners

SEE DEMO

Explore organizations embracing the future of work

#1 Rated Digital Experience Management Platform

Most anticipated tool in our VDI optimization

STEVE M.

Sr. System Engineer

Excellent Product savings tons of manual tech-hours of work

WILLIAM S.

Sr. System Engineer/Team Lead

Fantastic insights into EUC Estate

DAN U.

Infrastructure Engineer

Ready to deliver an incredible digital employee experience?