Consumer Products | Quick Incident Resolution
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Actionable insights from the end user perspective
- Reduce employee downtime
- Improve end user satisfaction
- Close more tickets with L1 technicians
- Heal issues for silent sufferers
Don’t just think employees are having a good experience. Know they are.
Gain unprecedented visibility across your entire IT estate and deliver an exceptional digital experience that makes your workforce more productive.Get a Demo
Understand and Proactively Optimize the User Environment with a Single Source of Truth
For Service Desk and Operations
For IT Infrastructure and EUC
For Executives
Comprehensive visibility of the IT estate
- Accelerate digital transformation initiatives
- Optimize assets at the persona level
- De-risk IT projects
- Resolve incidents quicker
Deep data collection translated for business insights
- Improve employee productivity
- Ensure assets meet business needs
- Drive data-supported decisions around time, spend, and resources
- Optimize the hybrid work experience
Deliver an incredible digital employee experience
L1/L2 All-in-One Workspace
A hub for lower-level service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Monitoring Cloud platform while surfacing details relevant to L1 workflows so IT can see more, know more, and do more to improve digital employee experience.
Learn More Proactive Services
Proactive Services harness the power of user experience data and intelligent insights without the complexity of traditional AI for IT operations (AIOps) tools. It automates incident detection, troubleshooting, and resolution, streamlining workflows and enabling proactive IT operations.
Learn More L3 Root Cause Analysis
L3 Root Cause Analysis offers deep visibility into your IT environment, providing a single source of truth to understand and resolve more challenging issues and improve user productivity. It ensures L1/L2 help desk resources are being used effectively and efficiently by implementing and automating resolutions across your entire IT estate.
Learn More Business Insights
Historical and real-time analysis of an organization’s tech stack in quick, understandable reports that are optimized for strategy planning around the IT estate, employee experience, financial performance, and risk management.
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Discover the Digital Experience Cloud for your workplace
- Objective observability and subjective polling of the employee experience to identify hotspots or challenges
- The right equipment for the right person at the right time- right sized and personalized IT
- High-performing, resilient IT environments, even for those folks who aren’t in the office
- Minimal downtime and quick resolution to issues when problems do occur
