Don’t just think employees are having a good experience.
Know they are.

Gain unprecedented visibility across your entire IT estate and deliver an exceptional digital experience that makes your workforce more productive.Get a Demo

Understand and Proactively Optimize the User Environment with a Single Source of Truth

For Service Desk and Operations

For IT Infrastructure and EUC

For Executives

Actionable insights from the end user perspective

Reduce employee downtime
Improve end user satisfaction
Close more tickets with L1 technicians
Heal issues for silent sufferers

Learn More

Comprehensive visibility of the IT estate

Accelerate digital transformation initiatives
Optimize assets at the persona level
De-risk IT projects
Resolve incidents quicker

Learn More

Deep data collection translated for business insights

Improve employee productivity
Ensure assets meet business needs
Drive data-supported decisions around time, spend, and resources
Optimize the hybrid work experience

Learn More

$6.9M Saved on Productivity Improvements

Employees estimate they could be an average of 22% more productive with the right digital infrastructure and toolsets.

Download Report

22,000 Hours Saved Annually at the Helpdesk

Lakeside customers use automated scripts to reduce ticket MTTR up to 75% and ticket volume up to 25%.

Read the analysis

ROI in Under 6 months

Generate savings through increased worker output, service desk augmentation, asset optimization, and more.

Estimate Your ROI

Deliver an incredible digital employee experience

L1/L2 All-in-One Workspace

A hub for lower-level service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Management Cloud platform while surfacing details relevant to L1 workflows so IT can see more, know more, and do more to improve digital employee experience.

Learn More

Proactive Services

Proactive Services harness the power of user experience data and intelligent insights without the complexity of traditional AI for IT operations (AIOps) tools. It automates incident detection, troubleshooting, and resolution, streamlining workflows and enabling proactive IT operations.

Learn More

L3 Root Cause Analysis

L3 Root Cause Analysis offers deep visibility into your IT environment, providing a single source of truth to understand and resolve more challenging issues and improve user productivity. It ensures L1/L2 help desk resources are being used effectively and efficiently by implementing and automating resolutions across your entire IT estate.

Learn More