Don’t just think employees are having a good experience.
Know they are.

Gain unprecedented visibility across your entire IT estate and deliver an exceptional digital experience that makes your workforce more productive.Get a Demo

Understand and Proactively Optimize the User Environment with a Single Source of Truth

For Service Desk and Operations
For IT Infrastructure and EUC
For Executives

Actionable insights from the end user perspective

  • Reduce employee downtime
  • Improve end user satisfaction
  • Close more tickets with L1 technicians
  • Heal issues for silent sufferers

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Comprehensive visibility of the IT estate

  • Accelerate digital transformation initiatives
  • Optimize assets at the persona level
  • De-risk IT projects
  • Resolve incidents quicker

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Deep data collection translated for business insights

  • Improve employee productivity
  • Ensure assets meet business needs
  • Drive data-supported decisions around time, spend, and resources
  • Optimize the hybrid work experience

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Deliver an incredible digital employee experience

L1/L2 All-in-One Workspace


A hub for lower-level service desk staff to quickly diagnose and resolve issues. It draws on the rich underlying analytics of the Digital Experience Management Cloud platform while surfacing details relevant to L1 workflows so IT can see more, know more, and do more to improve digital employee experience.

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Proactive Services


Proactive Services harness the power of user experience data and intelligent insights without the complexity of traditional AI for IT operations (AIOps) tools. It automates incident detection, troubleshooting, and resolution, streamlining workflows and enabling proactive IT operations.

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L3 Root Cause Analysis


L3 Root Cause Analysis offers deep visibility into your IT environment, providing a single source of truth to understand and resolve more challenging issues and improve user productivity. It ensures L1/L2 help desk resources are being used effectively and efficiently by implementing and automating resolutions across your entire IT estate.

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See how Lakeside enables smart workplaces


more telemetry

than the competition

Global Presence in




Seats in largest



data points collected

every 15 seconds


Customers Worldwide


Business Partners


Explore organizations embracing the future of work

#1 Rated Digital Experience Management Platform

Most anticipated tool in our VDI optimization


Sr. System Engineer

Excellent Product savings tons of manual tech-hours of work


Sr. System Engineer/Team Lead

Fantastic insights into EUC Estate


Infrastructure Engineer

Ready to deliver an incredible digital employee experience?