Executive Insights

Improve employee productivity and drive efficient business strategy at the CIO level.

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Before DEX:

IT health, end-user productivity, and downtime datasets are siloed and not in business context.

With DEX:

Single source of truth to optimize employee productivity, reduce downtime, and influence the bottom-line.

Achieve Complete Observability of Digital Employee Experience

Access a single source of truth about IT performance and employee experience

Lakeside’s Digital Experience Cloud is the foundation of strategic planning at the management and board level.

The Intelligent Edge captures massive amounts of user-centric data at each end-user device – 10,000 data points every 15 seconds – through a combination of sensors, agents, and user sentiment surveys.
Broad system coverage of all endpoints in the estate (hard, physical, and virtual) across all OS and device types.
Continuous IT issue detection even when they aren’t reported by end-users.
Pattern and trend visibility through executive-focused dashboards surface how investments in service delivery or technology resources impact groups of users.

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Before DEX

Loss of revenue from reactive support, lost productivity, and rising ticket costs.

With DEX

Reduced costs with efficient usage of IT assets and personnel.

Drive Efficiency Within IT

Address employee experience issues before they affect the bottom line

Lakeside’s Digital Experience Cloud is the foundation of effective IT teams.

Deep data insights help service desk technicians resolve issues, desktop engineers identify device needs, and IT leaders understand the scope or severity of technological challenges.
Specialized workflows for L1, L2, and L3 allow technicians to drill down and investigate the root cause of issues.
Automation at scale ensures an optimally performant digital environment.
Dashboards get IT leaders ahead of top issues across the enterprise to prioritize personnel, spending, and assets.

Before DEX

Inability to measure the impact of technology performance on employee experience or the business.

With DEX

Data-driven decisions about time, spend, and resource allocation to justify digital transformation initiatives.

Align Employee Experience with Business Performance

Assess and communicate the positive impact of IT investments

Lakeside simplifies the translation of technical data to business metrics.

Health scores provide instant visibility into system health and digital experience at the individual and organizational level, advising where to prioritize improvements.
Productivity tracking correlates health and performance trends with factors that influence the business’ bottom line. As productivity is positively influenced by right-sized devices, less downtime, and fewer ticket submissions, the total output of the organization rises.

Before DEX

Declining employee morale, engagement, and retainment leading to poor customer experience.

With DEX

Improved employee sentiment, retention, and digital dexterity through persona-based IT.

Delight Employees with an Immaculate Digital Experience

Win the talent war, enhance hybrid work, and retain your workforce

Lakeside’s Digital Experience Cloud was purpose-built to help IT understand and optimize digital work environments to support the needs of employees no matter where they work.

Persona management helps key stakeholders across the management team gain a clear understanding of what tools and support employees need for maximum productivity.
Community benchmarks add context to internal performance analytics, targets, and growth with comparisons against all companies and your own industry and geographic region.
Fast issue resolution reduces employee frustration through out-of-the-box automation and shift-left-focused service desk workflows.

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Before DEX

Uncertainty related to digital transformation initiatives leads to dissatisfied peers.

With DEX

Greater business confidence in IT decisions that could impact employee productivity.

Elevate IT Within the Business

Accelerate key IT initiatives while mitigating risk and controlling costs.

Lakeside’s DEX Library is a collection of out-of-the-box customization to DEX data that helps IT leaders plan, launch and report on digital transformation and change initiatives.

Green IT: Put sustainability at the forefront of business strategy through employee experience.
Employee Wellbeing: Prioritize the mental and physical health of your workforce.
Vulnerability: Secure your estate from known vulnerabilities.
Windows 11 Migration: Simplify your IT estate’s readiness and rollout of Windows 11.
Microsoft Teams: Optimize enterprise-wide collaboration and experience on Teams.

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Market Research: Digital Workplace Productivity Report 2022
Discover key findings on the state of employee experience and its effect on remote work productivity.

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Why Lakeside?

The Lakeside Digital Experience Cloud and its patented Intelligent Edge offer faster time to value, collecting actionable digital employee experience data in a matter of days not months, and unmatched data collection right out of the box. Our single pane of glass platform ensures that no additional tools are needed to support efficient incident resolution within IT service delivery teams, transformational projects from desktop engineering organizations, and disruptive business strategy from technology leaders.