Root Cause Analysis
Leverage historical data and AI-powered guidance to resolve complex, estate-wide issues.
Quickly understand and resolve challenging IT incidents using a single source of truth
Rapidly Move from Root Cause Analysis (RCA) to Resolution
IT technicians are responsible for navigating overwhelming ticket volumes caused by continuous changes to employee devices, estate-wide dependencies, and business-critical applications. Lakeside Software helps IT remove inefficiencies while diagnosing issues, moving from root cause to resolution faster.
Did you know?
Lakeside’s SysTrack platform contains a built-in “Black Box” that allows technicians to dive deep into system and application data at the time of an incident and discover actionable insights for resolution. This interactive dashboard helps IT triage issues faster by drilling into the heart of the problem.
Requirements for Effective RCA
Our Approach to Root Cause Analysis
Robust endpoint data collection, including real-time and 3-years of historical data
Phase 01 – Project Start
Monitor endpoint data wherever that endpoint may be used, even offline or outside the enterprise network
Analyze data against hundreds of sensors with SysTrack’s Intelligent Edge
Leverage analysis to quickly diagnose and resolve issues at scale
Engage automated workflows and mass-healing actions to resolve issues proactively