Ask SysTrack: Be the Hero Your End Users Deserve

Citrix Synergy was once again a resounding success for us at Lakeside Software. We relished the opportunity to engage directly with industry insiders, to answer your insightful questions, and to witness the field of exceptional products showcased at Synergy this year.

We are excited to announce that the editors of TechTarget’s SearchVirtualDesktop.com™ have selected Ask SysTrack as a Best of Citrix Synergy 2017 Awards Finalist in the Desktop and Application Delivery category. This award is a continuation of the positive feedback we’ve received since launching Ask SysTrack last year, and we are proud that the hard work we’ve put into delivering this feature has paid off as real utility to users. After all, a mission of any workspace analytics software should be enabling detailed forensic capabilities for IT without sacrificing ease of use.

The concept behind Ask SysTrack is simple: modern users can answer virtually any question through an Internet browser search—why shouldn’t the answers behind how a computer is performing be just as easy to find? For too long, IT has had to fumble around any new monitoring software to access the views they need to manage their environment. What’s the point of delivering great metrics if they’re impossible to locate? Ask SysTrack comes to the rescue by offering an intuitive, natural language search capability powered by IBM Watson cognitive services. With Ask SysTrack, you can easily find answers to important questions, such as

• How are my servers performing?
• What is the health of my users?
• What are the critical errors of [insert system]?

The enthusiastic response we received after offering this user-friendly search capability inspired us to expand Ask SysTrack to integrate with our partners earlier this year. At Citrix Summit, we unveiled our plugin integration with Citrix Director, which allows users to answer Citrix-related questions through the Ask SysTrack interface. The plugin also displays SysTrack information within the Director Interface, including a user experience trend chart that shows what quality of experience users have been getting in relation to the data presented in Director.

The plugin effectively links SysTrack with Citrix Director to make it easy for IT to find the answers they need in order to efficiently oversee their environment. Ask SysTrack helps drastically cut down on the time between a performance query and meaningful action, facilitating proactive monitoring and ultimately improving end user experience. We are encouraged by the positive response that Ask SysTrack for Citrix Director received at Citrix Synergy 2017 and we are continuing to explore further Ask SysTrack possibilities. IT is often the unsung hero behind any great enterprise; reveal your true powers and start using Ask SysTrack today.